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IT Support Analyst
3 months ago
IT Support Analyst - Onsite in Greensboro, NC - W2 Only - $16/HR-$20/HR
2nd Shift: 10 AM - 7 PM
Apex Systems is looking to hire an ONSITE Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 6-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a second shift Monday-Friday 10A-7P schedule. If you are interested, please apply and we will reach out to you right away
Description:
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes and tools to achieve the end results. The Help Desk Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
Key Skillsets:
- Excellent Customer service skills
- 6+ months of IT troubleshooting - Remote and hands-on preferred
- Call Center experience is preferred
- Excellent written and oral communication skills
- Strong organizational skills
- Strong interpersonal skills
- Strong analytical ability to troubleshoot complex problems
- Solid Microsoft environment knowledge
- Solid understanding of TCP/IP and networking principles
- Experience with ServiceNow, Remedy or another Enterprise ticketing system.
- Experience with Active Directory is a huge plus
- Desire to learn and be part of a team