Outside Sales Engineer

Outside Sales Engineer

Milton S. Frank Co., Inc. – Concord, CA

Seeking an Outside Sales Engineer to join our team to help our customers maximize their process applications with our high-quality core products – Agitators, Pumps, Mechanical Seals, and Heat Exchangers.  We have been providing engineered equipment solutions for 75 years and are recognized as an industry leader in Northern California and Western Nevada. We are a small, woman owned business that strives to provide unrivaled technical support and engineering solutions with our top-tiered process equipment.

We are committed to the proud legacy and long-term representation of the products on our line card. Our product lines include:  SPX Flow agitators (Lightnin, Philadelphia, & Plenty), Flowserve centrifugal and gear pumps, Flowserve mechanical seals, Sundyne high-speed and direct-drive pumps, SEEPEX progressive cavity pumps, Tranter heat exchangers, Omega-Thermo laser plates, heat recovery banks and bayonet/suction heaters, Quadro emulsifiers, Vanton plastic centrifugal pumps, and Westfall static mixers. Please visit our website at msfrank.com to view our line card, markets, and sales territories.

Customers in this sales territory are located in six (6) South Bay counties including: Alameda County, San Francisco County, San Joaquin County, San Mateo County, Santa Clara County and Santa Cruz County. We have plans to expand the geographical territory covered by this Sales Engineer into adjacent counties and into additional select accounts after the new hire gains experience and demonstrates successful sales results.  A minimum of 60% travel will be required with some overnights as needed to make the best use of your time and to minimize windshield time. A company vehicle will be provided. Tracking of miles for business use to meet IRS guidelines is a requirement. 

Candidates should have the combined mechanical, technical, and educational qualifications necessary to succeed in this key role. Developing long-term relationships and providing excellent customer care is essential.    

Desired Qualifications:

1.    Engineering degree – mechanical or chemical preferred. Beneficial coursework includes thermodynamics, fluid mechanics, energy balance, and heat transfer.

2.    Product knowledge and experience with fluid processing/rotating equipment such as the products listed below.

a.    Mixers

b.    Pumps

c.    Mechanical Seals

d.   Heat Exchangers

3.   The right candidate may substitute several years of experience with rotating equipment for some of the education and product knowledge requirements.

4.   Ability to interpret 2-D and 3-D cross-sectional drawings of mechanical components and assemblies.

5. Computer literate with the ability to quickly navigate websites and conduct product searches. Proficient in basic Microsoft Office programs (Outlook, Excel, Word). Willingness to learn each of our suppliers’ web portals to get quotes, request bills of materials (BOM) and assembly drawings, place orders and determine shipping status once an order has been placed.

6.   Excellent verbal and written communication skills. Must communicate professionally with our team, customers, and principals. Must demonstrate a professional and friendly phone demeanor.

7. Eager to work with customers and help them find the best solution(s) for their process applications. Must be a good listener. Able to develop and or maintain relationships with customers in the following target markets: Biotech, Manufacturing, Power Generation, Food/Beverage, Semiconductor, Emerging Technologies (carbon capturing, green energy) and more.

8.  Desire and flexibility to work with our principals to meet our sales forecasts.

9.  Proven Initiative and Leadership skills. Remain strategic in your approach while attending to the customer's needs and their unique application.

10. A team player who enjoys collaborating with inside application engineers and company staff on large and small projects. Also, the ability to prioritize tasks and work independently as required.

11. Minimum two years of sales experience and/or experience in sales environment (customer-facing)

12. Willingness to participate in trainings, webinars, new product announcements, etc.

Responsibilities include:

1.  Creating and sending out quotes to customers

2.   Sizing equipment (assistance from in-house application engineers and factory engineers as needed)  

3.  Developing and or maintaining customer relationships through sales calls, presentations, lunch meetings, in person visits, etc.

4. Helping our regional sales managers do joint sales calls, sales forecasting, and develop more business opportunities.

5.    You will be considered the liaison between the customer and the equipment manufacturer.

The Outside Sales Engineer will be expected to work “inside” initially to learn more about our sizing programs, our product lines, applications for our products, the principal’s technical and commercial requirements, etc. prior to moving to the “outside” position. The duration spent “inside” will be dependent on how quickly the candidate assimilates the training material, gains the product knowledge and develops technical skills to be ready to go into the field to provide our customers with excellent technical support. Skills needed/learned “inside” to be successful in the “outside” sales role include: fundamental understanding of the equipment (pump hydraulics, fluid mixing principles, mechanical seal designs/usage, heat exchangers, etc.), being able to size the equipment using the manufacturer’s sizing software (basic/intermediate knowledge), knowing how to guide through the various manufacturer’s web based portals to create quotes, submit requests for information, requests for quoting review, look up serial numbers/parts, etc. 

Job Type: Full-time Exempt Position.

Pay: Salary plus commission after exceeding defined sales goals. Starting pay depends on experience.

Benefits:

• 401(k) with company match
• Health/Dental/Vision insurance paid 100% for employee
• Flexible schedule within reason
• Paid vacation and sick leave, 12 paid holidays, birthday floating holiday, and 1 VTO (volunteer time off) day per year
• Company provided cell phone and laptop, vehicle for work travel (see paragraph 3)

Schedule:

• Milton S. Frank Co., Inc. office hours - Monday to Friday 8:00 am to 5:00 pm.
• Position is hybrid; However, the new hire will primarily work inside the office, but eventually expect to be working remotely a higher percentage of the time.

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Local candidates only – the Outside Sales Engineer is required to live in the sales territory (i.e. one of the six South Bay Counties listed in the job description above- see 3rd paragraph) No Recruiters, please.

Valid CA Driver’s License and proof of insurance.

Ability to lift at least 25 lbs.

Ability to supply at least three work or personal references upon offer of employment. An outside company will also do a background check of DMV and criminal records and verify degrees and certificates within the confines of California laws. Must already be authorized to work in the United States.