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Dispatch Specialist

3 months ago

Savannah, United States ISEE Career Solutions, Inc. Full time

Company Overview


The Company is a full logistics service provider that has been in business since 2006. It is now assisting global companies who need freight forwarding, warehousing/distribution, drayage/trucking and special project services. We specialize in premium deliveries anywhere in the united states with a secure, customized pricing and quality service.


Responsibilities


  • Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs to make freight deliveries or collect shipments and packages
  • Keeping and organizing delivery orders, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests to assure 100% customer satisfaction
  • Planning pre-determined routes and accommodating route changes as needed
  • Preparing dispatch documents, as well as generating freight bills and invoices
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply
  • Reviewing drivers’ logs, including dispatched calls and arrival times
  • Monitoring truck repairs and maintenance schedules
  • Logging customer shipping schedules and complaints


Requirements


  • Bachelor's or associate degree in transportation or logistics would be a plus
  • Relevant experience as a truck dispatcher in a similar industry
  • Bilingual in Korean and English required
  • Knowledge of computers for scheduling and other dispatching duties
  • Extensive experience in customer services, as well as generating freight bills and invoices
  • Experience with Transportation Management Software (TMS), such as Samsara and Rose Rocket
  • Proficiency in office software, including Microsoft Word, Excel, and Outlook Express
  • Ability to monitor drivers' logs, truck maintenance schedules, and repairs
  • Knowledge of applicable transportation regulations and laws