Guest Experience Manager

3 weeks ago


Chicago, United States Forrest Solutions Full time

Job Opportunity: Guest Experience Manager (Client Relations Manager)

  • Location: Chicago, IL 60601
  • Salary: $75,000/year (Non-negotiable)
  • Schedule: Monday - Friday, Day Shift
  • Activity Level: Busy site, 15,000 steps/day

Overview:

We seek a highly motivated and organized Guest Experience Manager with 5+ years of experience in hospitality, cleaning, setups, food ordering, and event support. You’ll manage client relationships, lead a team, and ensure exceptional service at our busy National HQ. Hospitality must be in your DNA.

Key Responsibilities:

  • Client Relations: Build strong client relationships, understand their needs, and exceed expectations.
  • Operational Leadership: Lead a team, ensure site readiness, and oversee daily operations.
  • Process Improvement: Define standards, ensure SLA compliance, and identify process enhancements.
  • Business Development: Identify growth opportunities and support business expansions.
  • Financial Management: Manage budgets, monitor key financial indicators, and ensure accurate billing.
  • Team Management: Attract, develop, and retain a high-performing team.

Qualifications:

  • Bachelor’s Degree required, graduate degree preferred.
  • 3+ years in service operations management, with a client-first mentality.
  • Strong leadership, communication, and problem-solving skills.

Competencies:

  • Attention to detail, multitasking, and adaptability.
  • Proficiency in Microsoft Office and relevant technology.

Join our team and make an impact in a dynamic environment. Apply today

Equal Opportunity Employer: Forrest Solutions prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.



  • Chicago, Illinois, United States Sushi-San- River North Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Lead Host to join our team at Sushi-San River North. As a Lead Host, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a high level of professionalism in a fast-paced environment.Key ResponsibilitiesGuest...


  • Chicago, United States Peppa Pig World of Play Full time

    What you'll bring to the teamQualifications & Experience The role of the GE Supervisor is to assist the Operations Manager in managing the overall performance of the business. Managing operations, recruitment, finance, health & safety, social media and cleaning of Peppa Pig World of Play. Supervising and training a team of Shift Leads and Puddle Jumpers /...


  • Chicago, United States Peppa Pig World of Play Full time

    What you'll bring to the teamQualifications & Experience The role of the GE Supervisor is to assist the Operations Manager in managing the overall performance of the business. Managing operations, recruitment, finance, health & safety, social media and cleaning of Peppa Pig World of Play. Supervising and training a team of Shift Leads and Puddle Jumpers /...


  • Chicago, United States Griffin Museum of Science and Industry Full time

    Job DescriptionJob DescriptionAbout Us: The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the...


  • Chicago, Illinois, United States FlyOver Attractions by Pursuit Collection Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Experience Guide to join our team at FlyOver Attractions by Pursuit Collection. As a Guest Experience Guide, you will play a vital role in ensuring that our guests have an exceptional and memorable experience.Key ResponsibilitiesGreeting and Welcoming Guests: Provide a warm and welcoming...


  • Chicago, Illinois, United States Flik Hospitality Group Full time

    About the Role:The Guest Service Agent (GSA) is a key member of the Flik Hospitality Group team, responsible for delivering exceptional customer experiences to clients, executives, and staff members.Key Responsibilities:Provide high-level internal and external customer support, ensuring a warm and welcoming atmosphere at all times.Greet employees and...


  • Chicago, Illinois, United States Cameron Mitchell Restaurants Full time

    About Us: Cameron Mitchell Restaurants is a renowned dining company that prides itself on delivering exceptional hospitality experiences to its guests.Job Summary: We are seeking a skilled Hospitality Host to join our team and provide top-notch service to our guests.Key Responsibilities: Create a warm and welcoming atmosphere for guests, ensuring their needs...


  • Chicago, Illinois, United States Shaw's - Chicago Full time

    Job OverviewImmediate Opening: HostPerks: Comprehensive health insurance options including dental coverageEmployee Support Program (EAP)Discounts on diningCareer advancement opportunitiesShaw's Crab House offers a unique dining experience with a sophisticated seafood restaurant alongside a vibrant oyster bar. Known for its exceptional selection of seasonal...

  • Front Desk Manager

    6 hours ago


    Chicago, Illinois, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sonesta International Hotels. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesGuest Service and SatisfactionAct...


  • Chicago, Illinois, United States ASM Global Group Full time

    Job SummaryASM Global Group is seeking a highly skilled Guest Experience Ambassador to join our team at Soldier Field. As a Guest Experience Ambassador, you will be responsible for creating a welcoming environment and providing exceptional service to all guests.Key ResponsibilitiesGreet guests upon arrival and make them feel welcome.Gather and maintain the...


  • Chicago, Illinois, United States ASM Global Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Ambassador to join our team at Soldier Field, a premier sports and entertainment venue. As a Guest Experience Ambassador, you will be responsible for creating a welcoming and exceptional experience for all guests, while supporting various events and activities.Key ResponsibilitiesGuest Services:...


  • Chicago, United States FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: Overview: *THIS ROLE WILL NOT START UNTIL FEBRUARY 1ST, 2023* As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging...


  • Chicago, Illinois, United States Pursuit Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Guest Experience Guide to join our team at FlyOver Chicago. As a Guest Experience Guide, you will play a vital role in ensuring that our guests have an exceptional and memorable experience.Key ResponsibilitiesGreet guests and provide a warm welcome, setting the tone for an enjoyable...


  • Chicago, United States Forrest Solutions Full time

    Job Opportunity: Guest Experience Manager (Client Relations Manager)Location: Chicago, IL 60601Salary: $75,000/year (Non-negotiable)Schedule: Monday - Friday, Day ShiftActivity Level: Busy site, 15,000 steps/dayOverview:We seek a highly motivated and organized Guest Experience Manager with 5+ years of experience in hospitality, cleaning, setups, food...

  • Guest Experience Guide

    3 months ago


    Chicago, United States FlyOver Attractions by Pursuit Collection Full time

    What perks can you expect?: Overview: *THIS ROLE WILL NOT START UNTIL FEBRUARY 1ST, 2023* As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging...


  • Chicago, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...


  • Chicago, United States ASM Global Group Full time

    Guest Experience Ambassador - Soldier Field POSITION: Guest Experience Ambassador DEPARTMENT: Sales and Event Services REPORTS TO: Guest Experience Manager FLSA STATUS: Part-Time/Non-Exempt Summary Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all...


  • Chicago, United States ASM Global Full time

    POSITION: Guest Experience Ambassador DEPARTMENT: Sales and Event Services REPORTS TO: Guest Experience Manager FLSA STATUS:Part-Time/Non-Exempt Summary Our Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago...


  • Chicago, United States MUSEUM OF ICE CREAM Full time

    Who We Are: Museum of Ice Cream is an inclusive & immersive brand , designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity , to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream...


  • Chicago, United States EXPERIENCE GROUP INC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceRetail Guest Service Agent/Retail ConciergeAs a Retail Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Your...