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Guest Experience Manager

2 months ago

Chicago, United States Forrest Solutions Full time

Job Opportunity: Guest Experience Manager (Client Relations Manager)

  • Location: Chicago, IL 60601
  • Salary: $75,000/year (Non-negotiable)
  • Schedule: Monday - Friday, Day Shift
  • Activity Level: Busy site, 15,000 steps/day

Overview:

We seek a highly motivated and organized Guest Experience Manager with 5+ years of experience in hospitality, cleaning, setups, food ordering, and event support. You’ll manage client relationships, lead a team, and ensure exceptional service at our busy National HQ. Hospitality must be in your DNA.

Key Responsibilities:

  • Client Relations: Build strong client relationships, understand their needs, and exceed expectations.
  • Operational Leadership: Lead a team, ensure site readiness, and oversee daily operations.
  • Process Improvement: Define standards, ensure SLA compliance, and identify process enhancements.
  • Business Development: Identify growth opportunities and support business expansions.
  • Financial Management: Manage budgets, monitor key financial indicators, and ensure accurate billing.
  • Team Management: Attract, develop, and retain a high-performing team.

Qualifications:

  • Bachelor’s Degree required, graduate degree preferred.
  • 3+ years in service operations management, with a client-first mentality.
  • Strong leadership, communication, and problem-solving skills.

Competencies:

  • Attention to detail, multitasking, and adaptability.
  • Proficiency in Microsoft Office and relevant technology.

Join our team and make an impact in a dynamic environment. Apply today

Equal Opportunity Employer: Forrest Solutions prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.