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Ambassador of Guest Experience

2 months ago

Chicago, Illinois, United States ASM Global Group Full time
Job Summary

ASM Global Group is seeking a highly skilled Guest Experience Ambassador to join our team at Soldier Field. As a Guest Experience Ambassador, you will be responsible for creating a welcoming environment and providing exceptional service to all guests.

Key Responsibilities
  • Greet guests upon arrival and make them feel welcome.
  • Gather and maintain the requisite equipment for each event.
  • Familiarize yourself with the layout and history of Soldier Field.
  • Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more.
  • Maintain a positive, friendly demeanor at all times.
  • Inform guests with Soldier Field etiquette, policies, and procedures only during major events.
  • Assist with guests' needs and questions during high levels of visitation times.
  • Maintain knowledge about Soldier Field programs and events to better serve the guests.
  • Relay information when needed to supervisor throughout events.
  • Utilize briefing reports to ensure proper communication with guests and supervisor.
  • Observe guests and anticipate guest needs during events.
  • Assist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guest.
  • Complete other projects and responsibilities as assigned by the supervisor.
Requirements
  • Must be available to work a flexible schedule that includes weekends, holidays, and evenings.
  • Must be comfortable in large crowds – noise levels in the work environment are frequently loud.
  • Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat.
  • Exceptional customer service and communication skills.
  • Strong ability to collaborate with other stadium teams throughout the venue.
  • Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates, codes, etc.).
  • Ability to remain in your position for an entire shift.
  • Ability to maneuver throughout the facility.