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Guest Experience Specialist

2 months ago

Chicago, Illinois, United States Cameron Mitchell Restaurants Full time

About Us: Cameron Mitchell Restaurants is a renowned dining company that prides itself on delivering exceptional hospitality experiences to its guests.

Job Summary: We are seeking a skilled Hospitality Host to join our team and provide top-notch service to our guests.

Key Responsibilities:

  • Create a warm and welcoming atmosphere for guests, ensuring their needs are met and exceeded.
  • Collaborate with the management team to develop and implement effective service strategies.
  • Foster a positive and inclusive work environment, promoting teamwork and open communication among colleagues.
  • Stay up-to-date with menu offerings, promotions, and events to provide guests with accurate information and recommendations.
  • Manage guest complaints and concerns in a professional and courteous manner, ensuring prompt resolution and follow-up.
  • Participate in ongoing training and development programs to enhance service skills and knowledge.

What We Offer:

  • Competitive hourly rate: $18.00-$24.00/hour based on experience.
  • Opportunities for career growth and advancement within the company.
  • Comprehensive benefits package, including health insurance and paid time off.
  • Flexible scheduling to accommodate your needs.
  • A fun and dynamic work environment that values teamwork and creativity.

Requirements:

  • High school diploma or equivalent required; prior hospitality experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Strong problem-solving and conflict resolution skills, with a customer-centric approach.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Physical stamina to stand for long periods, lift up to 25 pounds, and move quickly in a busy restaurant setting.

Equal Opportunity Employer: Cameron Mitchell Restaurants is an equal opportunity employer, committed to creating an inclusive and diverse work environment that values and respects all individuals.