Enrollment Manager

1 day ago

Mirror Lake, United States Camp Belknap Full time

This is a full-time, in-person position at Camp Belknap, an all boys, overnight summer camp in Tuftonboro, New Hampshire. Founded in 1903, it is an independent, non-profit organization.


Responsibilities:         

Communication & Administration:

·      Staff the camp phone line, addressing questions and directing the caller to the appropriate person

·      Manage the administrative email, responding or forwarding to the appropriate staff member

·      Pick-up, sort, and send all mail (USPS) and manage the summer mail boat process

·      Welcome all visitors and groups, providing needed support and direction

·      Work closely with Communications Director to chart out communication strategy for enrollment, event execution, and participant and family communication


Registration:

·      Manage and administer the camper registration and enrollment process

·      Manage waitlists for all summer and fall programs

·      Coordinate registration and invoicing for camp events and auxiliary programs

·      Maintain accurate records of tuition payments, including the processing and posting of all payments and invoices

·      Support the monthly reconciliation of all revenues related to tuition

·      Serve as the liaison for all camper and guardian requests

·      Administer the camper policies and communicate these policies when required

·      Assure all participant and guardian contact information is updated in Salesforce database

·      Update and maintain medical information through electronic medical record database

·      Conduct pre-arrival review of participant documents and make follow-up phone calls to individuals and families

·      Support the coordination and housing placement of summer campers and auxiliary program participants


Scholarship Management:

·      Lead scholarship management of existing partner organizations and schools

·      Manage all payment plans for tuition and coordinate with staff accountant

·      Conduct annual visits with all scholarship partners with an in-person meeting for those within two hours of camp

·      Onboard new scholarship partners and participants

·      Manage and execute the trunk scholarship program, ensuring that all necessary supplies are ordered, distributed and collected each session

·      Manage and cultivate the camper Bugler program, including enrolling Buglers each session and supporting the free bugle rental program and online classes


Camper & Guardian Onboarding

·      Execute and manage virtual and in-person New Camper Orientation

·      Serve as the primary contact for camper family questions

·      Track guardian requests and conversations through Salesforce

·      Educate new parents on Belknap’s leadership philosophies and camp mission and policies

·      Collect key information to support a successful camper experience


Data Management

·      Create and design Salesforce (database) reporting and management of data related to all registration and enrollment 

·      Construct an enrollment summary and interpretation of data for quarterly reports. Utilize this data to outline goals and changes needed for future enrollment and scholarship processes.

·      Track all applications and placement procedures for internal placement

·      Collect and conduct a camp cost comparison analysis annually

·      Create and distribute camper and parent surveys throughout the summer and at year-end, including a summary analysis

·      Facilitate the tracking, data entry and follow up on all camper incidents


Manage Seasonal Office Staff:

·      Design and manage summer seasonal office staff schedule

·      Help onboard seasonal staff that will support the office team

·      Encourage and solicit communication and teamwork to complete office projects

·      Create, maintain and execute summer task list


Other:

·      Assist in clerical work as required by the Assistant Director, or for the standard operating requirements of Belknap

·      Assist in camp duties and teamwork cleaning and projects for office and camp

·      Participate in aspects of camp programming to be an informed steward of camp’s mission

·      Work ~ 10 weekend days throughout the summer for check-in/out and other key guardian and camper facing events


Qualifications:

·      A minimum of 5 years of experience in a corporate, human service or non-profit setting

·      Experience with a variety of software such as Quickbooks, Salesforce or similar type products

·      Excellent verbal and written communication skills

·      Attention to detail

·      High proficiency in MS Office Suite, Word, and Excel

·      Self-motivated with the ability to multi-task

·      Flexibility to work in a summer camp environment

·      Bachelor’s degree

·      Weekend work required between May and October


Interested candidates should submit a cover letter and resume to seth@campbelknap.org


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