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Salesforce Database Manager
2 months ago
Our Tucson, AZ client has a contract opening for a PHCS Salesforce Database Manager who manages the Salesforce application by validating that all data standards are followed, configuration management, key point of contact for Salesforce production issues, managing training, writing test cases and working closely with IT as needed. Responsible for troubleshooting production errors and reporting technical issues to IT. Provide statistics and data reports for management.
Responsibilities:
- Manages data standards and data integrity including all field values
- Performs data audits, data cleaning, migration, and archiving
- Creates Salesforce reports to track opportunities, contacts, leads, accounts, etc.
- New employee training on the Salesforce application
- Creation and management of training material
- Key point of contact for all end user issues including bugs and minor enhancements
- Provides statistics on end user issue resolution
- Liason to IT for all bug fixes and minor enhancements
- Responsible for testing all bug fixes and minor enhancements which includes requirement tracking and
- Manages all tickets entered by end users
- Secures Salesforce database by developing policies, procedures and controls
- Miscellaneous duties and special projects as needed.
Qualification:
- Bachelor's Degree Computer Science or a related field.
Experience:
- 3 years database management experience that includes field value management. Preference Salesforce experience. Req*
- 5 years database management experience that includes field value management.
- 2 years experience designing, developing, and producing reports from a database application. Req*
- 4 years experience designing, developing, and producing reports from a database application
- Experience with database software/web applications. Req*
- 5 years Experience managing end users. Req*
Knowledge, Skill or Ability:
- Strong analytical and organizational skills.
- Eye for detail and accuracy.
- Ability to understand business needs.
- Strong leadership skills.
- Up-to-date knowledge of technology.
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