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Customer Service Representative

3 months ago

Highland Heights, United States Talent Groups Full time

We are looking for both First and Second shift. Below are the work hours and Tuesday to Saturday.


1. First shift – 9 AM to 5:30 PM EST (including one late day of 10:30am – 7:00pm)

2. Second Shift - 4:30 PM to 1:00 AM EST (For training, need to be flexible and work first shift hours)


Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms


Qualifications


  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work