Customer Business Manager

1 week ago

Redmond, United States TALENT Software Services Full time

Are you an experienced Customer Business Manager (Facility Manager) with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Customer Business Manager (Facility Manager) to work at their company in Merced, CA.


Position Summary: The Customer Business Manager (CBM) is the senior representative accountable for the overall performance of the on-site FM Team and Contract Deliverables. This individual ensures Customer Satisfaction and financial performance across a broad spectrum of services through the selection of qualified team members and their development along with people-oriented management of resources. In addition, the CBM manages the continuous improvement process while meeting the required metrics and successfully influencing required change, conformance, and governance.


Primary Responsibilities/Accountabilities:

  • Understanding the contract terms and conditions and Customer expectations at a detailed level and taking ownership of outcomes
  • Project Management Skills; will be responsible for managing construction activities including reviewing drawings and specifications, participating in design meetings, providing best practices, commissioning, construction site evaluations, and inspections.
  • Reviewing and proactively establishing required procedures and training personnel to consistently meet and exceed the performance expectations of the Customer in the most safe and cost-effective manner
  • Provide technical and management direction to maintenance management service contractor
  • Manages, directs, and schedules day-to-day and long-range activities to ensure that all contract requirements and procedures of the site Supervision and Staff are being properly implemented
  • Manages supervisors including hiring, promotions, recognition, discipline, and performance management. Plans, directs, and monitors performance objectives
  • Working closely with the Customer to ensure alignment with contract requirements and operational policies
  • Establishing process performance metrics; tracking, analyzing, and reporting performance in terms of quality, safety, costs, and Customer Satisfaction. Taking corrective actions to bring about the required change
  • Selecting and training all project employees and administering client's policies, procedures, and standards to ensure that client's employees and vendors have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer
  • Providing timely and effective communications with all employee levels within the project, the Customer’s organization, and the client. Building a strong win-win relationship
  • Serving as a role model, mentor, and valued resource for the Customer and client
  • Sharing process improvements and lessons learned with peers


Qualifications:

  • Bachelor's degree in Electrical or Mechanical Engineering or 10 years equivalent experience in a Facility Management discipline experience with the ability to travel to assigned projects
  • Prefer BOMA and/or IFMA designation (RPA/CFM)
  • Experience with directing, planning, developing, and implementing strategic and operational plans
  • Experience in the management of multi-disciplinary teams and working groups.
  • Lead Customer meetings
  • Oversee performance reviews for all on-site FM Team members and primary sub-contractors.
  • Manage Contract Compliance requirements
  • Perform periodic planned and random site ‘evaluation inspections’ to continuously monitor front-line performance
  • Monitor results from annual and monthly Customer Satisfaction surveys and implement corrective action as required
  • Promote a Facility Management Team culture oriented to Customer Satisfaction and Continuous Improvement.

  • Business Manager

    4 days ago

    Redmond, Oregon, United States Apex Systems Full time

    Business Manager Job DescriptionWe are seeking a highly organized and detail-oriented Business Manager to join our team at Apex Systems. As a Business Manager, you will play a critical role in executing the Studio's contracting and budget approval processes, ensuring timely delivery of projects and adherence to contract process SLAs.Key...

  • Business Manager

    4 days ago

    Redmond, United States Apex Systems Full time

    Business Manager18 months100% onsite in Redmond, WA We are looking for a Business Analyst who is well-organized and possesses the ability to multi-task and help execute the Studio’s contracting needs. The ideal candidate will interact with multiple individuals and/or team disciplines as well as external supplier and partners. Not only will they be...

  • Business Management Trainee

    1 day ago

    Redmond, Washington, United States Lloyjor Marketing Full time

    Job OpportunityLloyjor Marketing is seeking a driven and ambitious Business Management Trainee to join our entry-level Management Team. As a top leader in the Sales, Marketing, and Business Consulting industry, we pride ourselves on leading with integrity and hard work while genuinely helping our clients and their customer base.This is an excellent...

  • Business Development Manager

    2 days ago

    Redmond, Washington, United States Lloyjor Marketing Full time

    Job OpportunityLloyjor Marketing is a premier consulting firm specializing in business development and customer acquisition strategies for clients across various industries. We are a small business located in the Seattle area and are known for our relentless pursuit of excellence. We're seeking an energetic and hard-working individual to become our next...

  • Business Management Trainee

    2 days ago

    Redmond, Washington, United States Lloyjor Marketing Full time

    Job OpportunityLloyjor Marketing is seeking a driven and ambitious individual to join our entry-level Management Team as a Business Management Trainee. As a top leader in the Sales, Marketing, and Business Consulting industry, we take pride in leading with integrity and hard work while genuinely helping our clients and their customer base.This role offers a...

  • Business Program Manager

    2 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Business Program ManagerMicrosoft Corporation is seeking a highly skilled Business Program Manager to join our Operations team. As a key member of our team, you will be responsible for executing and optimizing routing & assignment processes and procedures as we onboard business units to AI-based initiatives, including Intelligent Assignment (IA).Key...

  • Salon Business Manager

    3 weeks ago

    Redmond, Washington, United States Great Clips Full time

    Salon Manager OpportunityWe are seeking a highly skilled and motivated individual to join our team as an Assistant Salon Manager at a Great Clips salon. As a key member of our management team, you will play a vital role in driving sales growth, improving customer satisfaction, and developing a high-performing team.Key Responsibilities:Lead and Develop a...

  • Senior Business Program Manager

    2 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Job Title: Senior Business Program ManagerMicrosoft Corporation is seeking a highly skilled Senior Business Program Manager to join our Cloud Ecosystem Security (CES) executive office. As a key member of our team, you will play a critical role in driving strategic initiatives and providing thought leadership to ensure the success of our business group.Key...

  • Senior Business Program Manager

    2 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    Senior Business Program ManagerMicrosoft Corporation is seeking a highly skilled Senior Business Program Manager to drive internal and external community management programs for the Azure Customer Experience (CXP) team. As a key member of our team, you will create and execute strategic initiatives, rhythms, processes, and reporting mechanisms that support...

  • Customer Success Manager

    4 days ago

    Redmond, Washington, United States Pushpay Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Pushpay. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Develop and execute customized success...

  • Senior Business Development Manager

    10 hours ago

    Redmond, Washington, United States ResourceWell Full time

    Job DescriptionWe are seeking a highly motivated and experienced business developer to lead the strategic development and execution of our client's sell-to/sell-in business with a global technology leader headquartered in the Pacific Northwest.This is an excellent opportunity to be part of a high-growth organization with a strong culture that values...

  • Strategic Business Development Manager

    5 days ago

    Redmond, Washington, United States ResourceWell Full time

    Job OpportunityWe are seeking a highly skilled and experienced business developer to lead the strategic development and execution of our client's sell-to/sell-in business with a global technology leader headquartered in Redmond, WA.Key ResponsibilitiesProspect new opportunities via established relationships and nurtured new leadsNavigate sales barriers of...

  • Business Manager

    4 days ago

    Redmond, United States IFG - International Financial Group Full time

    GeneralJob Title: Senior Business Manager - Xbox Business PlanningType: ContractLevel: SeniorLocation: Puget Sounds, WAWorkplace: Hybrid - Onsite availability for key projectsDuration: ASAP to June 30th, 2024, with strong potential for extension. 💼About the job ✨ Do such questions intrigue you? ✨How would you enable a strong, passionate, and...

  • Business Manager

    3 days ago

    Redmond, United States IFG - International Financial Group Full time

    GeneralJob Title: Senior Business Manager - Xbox Business PlanningType: ContractLevel: SeniorLocation: Puget Sounds, WAWorkplace: Hybrid - Onsite availability for key projectsDuration: ASAP to June 30th, 2024, with strong potential for extension. About the job ✨ Do such questions intrigue you? ✨How would you enable a strong, passionate, and innovative...

  • Customer Success Manager

    3 weeks ago

    Redmond, Washington, United States Pushpay Full time

    About the RoleKey Responsibilities:Drive revenue retention and growth through strategic customer engagement and relationship-building.Develop and execute account plans to increase customer adoption and upsell of Pushpay's products and services.Collaborate with cross-functional teams to ensure seamless customer onboarding and support.Identify and capitalize...

  • Customer Success Manager, Strategic

    4 months ago

    Redmond, United States Pushpay Full time

    About the Role At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers. You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts. You will interact and build relationships with our customers to...

  • Technical Product Manager

    2 weeks ago

    Redmond, United States Central Business Solutions Inc. Full time

    Tile: Technical Product Manager (.NET, Supply Chain, Cloud)Duration: 12+ Months to start withOnsite role: YesLocation: Redmond, WAResponsibilities:Full Stack .Net Technical Product Manager.Lead the effort to design, build and configure applications, acting as the primary point of contact.Developing a business process definition repository and implementing...

  • Customer Success Manager, Enterprise

    2 weeks ago

    Redmond, Washington, United States Pushpay Full time

    About the RoleThe Customer Success Manager plays a pivotal role in fostering strong relationships with our Enterprise customers. As a key member of our team, you will be responsible for driving retention, renewal rates, and business growth within a specific book of accounts. Your primary objective will be to ensure our customers derive maximum value from...

  • Customer Experience Program Manager

    2 weeks ago

    Redmond, Washington, United States Microsoft Corporation Full time

    OverviewThe Business & Industry Copilots (BIC) group is a rapidly expanding organization responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, and Microsoft Industry Solutions. As a leader in Software as a Service, Microsoft is at the forefront of business applications design and delivery. Our...

  • Financial Program Manager for Business Operations

    4 weeks ago

    Redmond, Washington, United States Microsoft Full time

    The Business and Industry CoPilot (BIC) Business Acceleration Solutions (BAS) team is focused on fostering strategic growth to achieve significant business outcomes for the Business and Industry Copilot Team, encompassing D365 and Power Platform products. The BAS team spearheads Strategic Initiatives aimed at delivering accelerated growth by closely...