Strategic Program Manager

3 weeks ago

Fremont, United States Eastridge Workforce Solutions Full time

POSITION TITLE: Strategic Program Manager (Mandarin Speaking)

LOCATION: Fremont, CA (On-Site 5 days a week)

COMPENSATION: $90-120k + Bonus + Employee Stock Options (ESOP)


GENERAL JOB DESCRIPTION:

As a Strategic Program Manager, you will be responsible for leading multiple onsite programs within the strategic accounts division, including managing a team of onsite managers and supporting the implementation and onboarding of new programs. You will act as an on-site extension of Eastridge and our client by managing all aspects of our temporary workforce, to include sourcing and recruitment for our customers open requisitions, employee relations, account management, payroll, safety, and on-boarding and off-boarding of temporary employees.


RESPONSIBILITIES & EXPECTATIONS:

  • Build and maintain a strong partnership with the client and hiring managers to provide knowledge and guidance regarding program processes, policies, guidelines and next steps
  • Maintain a positive relationship with hiring managers by acting as their main point of contact for any questions they may have related to the program, including general program or system support issues. Escalate issues when appropriate
  • Provide process support for the Hiring Managers to assist managers through contingent worker extension and break in service requests through a manual process. Manage, track and report the exceptions utilizing a cloud-based system and G-Suite
  • Recruit across a wide range of positions (from executive to entry-level)
  • Create sourcing strategies that are tailored for each requisition
  • Conduct candidate interviews in-person, via Skype, or FaceTimeDevelop relationships with hiring managers and build business partnerships
  • Manage and communicate daily attendance, absences, illnesses, work related injuries, requisition management
  • Implement and maintain timekeeping system
  • Responsible for ensuring managers are knowledgeable and abide by the Contingent Workforce program policies and requirements. Monitor program activities and mitigate compliance issues
  • Facilitate a smooth and timely on-boarding of contingent workers by clearly outlining the requirements and process of on-boarding and responding to the managers questions in a timely fashion
  • Respond to other operational issues as they arise, report and escalate to program manager as needed
  • Conducts/participates in status meetings with managers bi-monthly surveying on clients regarding perception of service. Proactively identify opportunities and create efficiencies that add value
  • Address employee questions and concerts
  • Assist with exit interviews and quality control checks
  • Facilitate employee transfers between departments or shifts
  • Assist in ensuring all Oasis policies and procedures are being followed by each contingent employee
  • Lead multiple onsite programs within the strategic accounts division, including leading a team of onsite managers and working closely with direct reports to deliver exceptional service to the clients
  • Manage the implementation and onboarding of new programs, including traveling to client sites as needed to support the implementation process


MINIMUM REQUIREMENTS:

  • Bilingual: English and Mandarin Speaking
  • 5+ years of account management experience
  • On-site Staffing and/or recruitment experience


It would be great if you had these:

  • Strategic Account Experience
  • Light Industrial Experience
  • Leadership Experience


PERKS & BENEFITS:

At the center of Eastridge Workforce Solutions' values is the belief that the most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for their great work, we offer the perks and benefits that are listed below.

  • Eastridge has an Employee Stock Ownership Plan (ESOP), a tax-qualified retirement benefit plan.
  • Medical, Dental, Vision, Life Insurance
  • 401(k) plan, Roth IRA, and Flexible Spending Account offerings
  • Paid Time Off and Sick time
  • 12 Paid Holidays annually
  • Tuition Reimbursement Program
  • Health and Wellness benefits
  • Pet Insurance
  • Company-sponsored Volunteer Events
  • Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more


WHAT MAKES EASTRIDGE WORKFORCE SOLUTIONS DIFFERENT:

Eastridge Workforce Solutions was founded to help individuals find careers that offer fulfillment. For over 50 years, companies have relied on Eastridge to deliver professional and volume recruiting, payrolling solutions, recruitment process outsourcing, and MSP/VMS solutions to make attracting and managing the workforce simple and scalable. Powered by our proprietary technology platform, Talient™, we offer the most comprehensive suite of workforce solutions in the US and globally.


Eastridge Workforce Solutions is a 100% Employee-Owned (ESOP) company, empowering employees to earn meaningful equity in the company they build and continue to grow. Through our core belief in servant leadership and fostering career growth, we have remained dedicated to our original mission of providing opportunity and enrichment through work, while innovating technology and services to help our clients and candidates thrive.


Eastridge is strongly committed to workplace diversity, equity, and inclusion (DE&I). We host multiple affinity and employee resource groups, led by our diverse team members, to welcome valuable discussions in a safe place. Visit our website to learn more about B.L.A.C.K. @Eastridge, LGBTQ+ Committee, Woman of Wonder (WOW), LatinXellence, and more


Glassdoor: tinyurl.com/2p9e95f2

Why Eastridge: www.eastridge.com/why-eastridge

Careers Page: www.eastridge.com/careers


Eastridge Workforce Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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