Practice Manager

2 months ago


Seattle, United States UNION PHYSICAL THERAPY LLC Full time

Union Physical Therapy in Greenlake is a therapist owned PT clinic established in 2010. We provide some of the very best therapy services in the region. We strive to promote a positive work environment that fosters mutual respect, collaboration, and a culture of excellence.

Our admin team consists of a full-time Billing Manager who is remote, two full-time Patient Care Coordinators, and the owners of Union PT. Our clinical team is made up of the equivalent of 7.0 FTE Physical Therapists. We provide roughly 1,200 patient visits a month.

Pay:

Pay is a Mix of Hourly Wages and Quarterly Performance Bonuses

Employee Benefits:

Kaiser Access PPO plan covered in full (Bronze HSA plan), HSA plan with Health Equity for pre-tax contributions, Simple IRA with Fidelity matching up to 3%, and continuing education benefits.

Employees at Union PT also get a membership to Seattle Bouldering Project as long as our beneficial relationship with SBP exists.

Job Overview:

The role covers 4 domains that are broken down below. These roles will be trained into and adopted in a step-wise fashion in order of importance. We do not expect our ideal candidate to be able to fill each of these roles immediately but we do want someone with the potential to grow into this role fully.

Detailed Breakdown of Role:

Operations and Personnel Management

Support of Patient Care Coordinator Staff and Front Office Operations

Review of Time off requests

Recruiting and Training of Patient Care Coordinator staff

Management of Patient Care Coordinator staff

Staff Meeting Prep

Recording of Meeting Minutes/Action Items from Meetings

Preparation of Personnel Review Documents

Preparation of Individual Therapist Monthly Meeting Stats and Agenda Docs

Schedule Management

Coordination of Staff During Inclement Weather and Emergencies

Benefit Administration

Communications Management (email, phone and text)

Forms Management

Policy and Procedure Interpretation

Revenue Cycle Management

Benefit Verifications and Prior-Authorization Management

Check Recording and Deposits

Cross Training on Billing Procedures and Practice Management Software

Denial Follow Up and Appeals

Data Management

Management of Shared Files

Maintenance SOP Guides for Operations

NPS Score Distribution

Lost Patient Reports

Maintenance of Data Tracking Tools:

  • Census Tracker
  • Therapist Dashboard
  • New Patient Source Tracking Tool

Brand Management

Management of Social Media Post as guided by ownership

Outreach to New Physician and Referral Contacts

Follow up with New Referral Sources

Management of Production of Promotional Materials

Production and Distribution of Monthly Newsletter



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