Practice Manager
2 months ago
Union Physical Therapy in Greenlake is a therapist owned PT clinic established in 2010. We provide some of the very best therapy services in the region. We strive to promote a positive work environment that fosters mutual respect, collaboration, and a culture of excellence.
Our admin team consists of a full-time Billing Manager who is remote, two full-time Patient Care Coordinators, and the owners of Union PT. Our clinical team is made up of the equivalent of 7.0 FTE Physical Therapists. We provide roughly 1,200 patient visits a month.
Pay:
Pay is a Mix of Hourly Wages and Quarterly Performance Bonuses
Employee Benefits:
Kaiser Access PPO plan covered in full (Bronze HSA plan), HSA plan with Health Equity for pre-tax contributions, Simple IRA with Fidelity matching up to 3%, and continuing education benefits.
Employees at Union PT also get a membership to Seattle Bouldering Project as long as our beneficial relationship with SBP exists.
Job Overview:
The role covers 4 domains that are broken down below. These roles will be trained into and adopted in a step-wise fashion in order of importance. We do not expect our ideal candidate to be able to fill each of these roles immediately but we do want someone with the potential to grow into this role fully.
Detailed Breakdown of Role:
Operations and Personnel Management
Support of Patient Care Coordinator Staff and Front Office Operations
Review of Time off requests
Recruiting and Training of Patient Care Coordinator staff
Management of Patient Care Coordinator staff
Staff Meeting Prep
Recording of Meeting Minutes/Action Items from Meetings
Preparation of Personnel Review Documents
Preparation of Individual Therapist Monthly Meeting Stats and Agenda Docs
Schedule Management
Coordination of Staff During Inclement Weather and Emergencies
Benefit Administration
Communications Management (email, phone and text)
Forms Management
Policy and Procedure Interpretation
Revenue Cycle Management
Benefit Verifications and Prior-Authorization Management
Check Recording and Deposits
Cross Training on Billing Procedures and Practice Management Software
Denial Follow Up and Appeals
Data Management
Management of Shared Files
Maintenance SOP Guides for Operations
NPS Score Distribution
Lost Patient Reports
Maintenance of Data Tracking Tools:
- Census Tracker
- Therapist Dashboard
- New Patient Source Tracking Tool
Brand Management
Management of Social Media Post as guided by ownership
Outreach to New Physician and Referral Contacts
Follow up with New Referral Sources
Management of Production of Promotional Materials
Production and Distribution of Monthly Newsletter
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