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Service Manager

4 months ago

Fort Worth, United States Flex Tech, LLC Full time

Service Team Leader (Manager) - Life Safety

Fort Worth-based life safety and emergency communications technology integration firm that services the greater DFW metroplex.

“We are life safety professionals who believe that the meticulous design, installation, and service of every emergency communication, fire alarm, access control, and video surveillance system (including its cabling infrastructure) is essential to the well-being of those we serve.”

We also believe that our primary objective is to provide a great experience for those we serve


Job Description

This full-time position is primarily located at our Fort Worth headquarters providing service, maintenance, inspections, and technical support for our vast array of municipal, education, healthcare, and corporate customers.

This is a rare opportunity to become part of only a few companies in North Texas that design, install and service the entire Notifier fire alarm portfolio. This includes the Inspire and Onyx Series, Fire Warden, and Bi-directional Amplifiers. A 35-year-old Employee-Owned company based in Dallas-Fort Worth and has been awarded the highest partner level in the Notifier Partner Program. As a member of a factory-authorized Platinum Level Notifier team, you will not only have access to Notifier systems but will have the competitive advantage of extending the basic Notifier 3-year warranty to the PLATINUM Notifier 7-year warranty on the Notifier materials used for any fire alarm system.

We have a history of working with some of the largest school districts in North Texas and partners with some of the most well-known general contractors in the United States. Our customers will include government, healthcare, education, and more. If you are ready to step up to the next level in your life safety industry career and become an owner and not just an employee, this is the role for you.


Those candidates with expertise and experience in service or installation of one or more of the following systems are highly encouraged to apply:


Systems of Technical Expertise

  • Emergency communication systems
  • Fire alarm systems.
  • Access control systems
  • Video surveillance systems
  • Intrusion detection systems
  • Master clock systems
  • Nurse call systems
  • Public address systems


Prefer One or More of the Following Certifications or Licenses

  • Fire Alarm License (FAL)
  • Fire Alarm Planning Superintendent License (APS)
  • NICET Certification(s)
  • Texas Online Private Security (TOPS) License
  • BICSI Registered Communications Distribution Designer (RCDD) Certification
  • AVIXA CTS, CTS-I, or CTS-D Certification(s)


Applicable Technical Skills

  • Proactive Customer engagement
  • Leading a small in-office administrative team • Becoming an integral part of Team, not just service
  • Service financial and KPI reporting.
  • Service Work Order scheduling and tracking.
  • Strong Technical background to provide support to the Team.
  • Expert use of a multimeter
  • Knowledge of relay logic is a plus
  • Cable installation, labeling, and termination
  • Experience in other low-voltage systems
  • Competency working with Excel spreadsheets
  • Proficient in reading and accurately interpreting blueprints, addenda, and technical specifications


Professional Characteristics

  • Appreciation for and identification with “It’s all about the Team”
  • A track record of making mature decisions in your professional growth
  • Strong organization, communication, time management, and customer service skills
  • The ability to independently identify and work through complex issues
  • Creative strategic thinking when troubleshooting
  • Operate with a “sense of urgency” and determination when meeting deadlines
  • Consistent behavioral patterns
  • Professional appearance and mannerisms
  • Clear and concise written communication skills
  • Ability to articulate ideas and information logically
  • A propensity to recommend solutions to complex problems
  • Maturity when interacting with difficult people and situations without taking matters personally.
  • The ability to work both independently and with others in a team environment
  • Strong planning, initiation, prioritization, and implementation skills
  • The ability to calmly handle multiple work orders and priorities while also encountering frequent interruptions.
  • Management and scheduling of commercial and contractual labor
  • Executing timely and cost-effective coordination on complex projects


Benefits

  • Life Insurance
  • Tuition Reimbursement
  • Paid Holidays
  • Paid Vacations
  • Participation in the ESOP
  • Bonus Incentives
  • Paid licensing and Certifications
  • Continuing Education Training