Service Implementation Manager

2 weeks ago


Tampa, United States Vaco Full time

Duration: This is a 6 month contract-to-hire Service Implementation Manager opportunity with an MSP client
Location: Tampa, FL; 3-4 days in office, 1-2 days remote
Pay: $40-50/hr W2 DOE and will convert to $80-95K

Previous experience in the Telecom industry a MUST

The Service Implementation Manager will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams. The role also involves enhancing administrative and operational processes in line with organizational policies, with a goal of ensuring timely and efficient delivery of services.
Customer-centric approach, and problem-solving skills to overcome project challenges.
Responsibilities:
  • Lead small team responsible for telecom service implementation.
  • Oversee service provisioning, customer onboarding, and maintain high standards of delivery.
  • Act as the main point of contact for clients during the implementation phase, ensuring strong relationships and customer satisfaction.
  • Manage project escalations and troubleshoot service delivery issues.
  • Ensure industry standards and company procedures are followed.
  • Provide leadership for process improvement in service delivery and customer service.
  • Develop and manage processes for tracking orders, resource allocation, and project timelines.
  • Oversee pre & post-sales relationship management and ensure a smooth transition to support teams after service delivery.
  • Maintain CRM systems and project tracking tools.
  • Maintain communication with internal stakeholders.
  • Review legal contracts and agreements, providing recommendations.
Requirements:
  • 3 or more years of project management experience (familiarity with tools like Microsoft Project is preferred).
  • 3 or more years of management experience in a customer-facing role.
  • 5 or more years of experience in customer service within telecommunications.
  • Expertise in telecommunications service delivery and provisioning.
  • Strong leadership, team management, and communication skills.
  • Ability to manage escalations and work across teams in a fast-paced environment.


  • Tampa, Florida, United States Vaco Full time

    Job Title: Implementation ManagerThe Implementation Manager will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams.Key Responsibilities:Lead and manage teams...


  • Tampa, Florida, United States Vaco Full time

    Job Title: Implementation ManagerThe Implementation Manager will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams.Key Responsibilities:Lead and manage teams...


  • Tampa, Florida, United States Vaco Full time

    Job SummaryThe Manager of Service Implementation will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams. The role also involves enhancing administrative and...


  • Tampa, United States Vaco Full time

    The Manager of Service Implementation will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams. The role also involves enhancing administrative and operational processes...


  • Tampa, Florida, United States ProV International, Inc. Full time

    Job OverviewSalary:Company Overview:ProV International Inc. is a prominent global consulting firm headquartered in the United States, with a presence in Europe, Brazil, India, Sri Lanka, the Philippines, and the Dominican Republic. Our expertise in human resources solutions has established us as a leader in our field. We excel at integrating human and...


  • Tampa, Florida, United States ConGlobal Full time

    Job Title: Director, Implementation and Deployment ServicesConGlobal is seeking a highly skilled Director, Implementation and Deployment Services, to lead our Implementation and Deployment team in the Functional Implementation of our Advanced Solutions. The ideal candidate will have a strong mix of technical and business acumen, with the ability to guide the...


  • Tampa, Florida, United States Identity Fusion Full time

    Job OverviewIdentity Fusion is seeking a highly skilled Directory Services Implementation Specialist to join our team. As a key member of our identity management team, you will be responsible for designing and implementing enterprise directory solutions for our growing customer base.This is a remote work position with minimal travel possible. You will work...


  • Tampa, Florida, United States BriteCore Full time

    About the RoleWe are seeking a highly skilled Senior Implementation Manager to lead the implementation of our cloud-based core insurance software platform. As a key member of our team, you will be responsible for ensuring seamless execution of our platform, aligning with accelerated project goals, timelines, and budget constraints.Key Responsibilities:Lead...


  • Tampa, Florida, United States KPMG Full time

    Job SummaryWe are seeking a highly skilled Manager to lead our Workday Payroll Projects. The ideal candidate will have a strong background in enterprise resource planning, payroll implementation, and upgrade experience with a completion of one full implementation with Workday Payroll. The Manager will be responsible for leading day-to-day activities of ERP...


  • Tampa, Florida, United States ImageNetLLC Full time

    Job DescriptionAre you a project management professional with a passion for innovation in healthcare delivery? We are seeking a skilled Healthcare Client Implementation Manager to join our team.About UsImagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Our solutions help...


  • Tampa, Florida, United States Crowe Full time

    Your Journey at CroweCrowe is a leading public accounting, consulting, and technology firm that provides audit services to public and private entities while helping clients reach their goals with tax, advisory, risk, and performance services.Job DescriptionWe are seeking an experienced ERP Implementation Senior Manager to join our growing team in the...


  • Tampa, Florida, United States KPMG Full time

    Job Summary:We are seeking a seasoned Manager to lead Workday Payroll Projects, driving strategy, implementation support, and Enterprise Resource Planning optimization related to Information Technology operations, business process, security, and data integrity for the Workday applications.Key Responsibilities: Lead Workday Payroll Projects, ensuring...


  • Tampa, Florida, United States TEKsystems Full time

    Job Title: Remote IT Project Manager for WIC System ImplementationWe are seeking an experienced IT Project Manager to lead the implementation of a WIC system for a state government client. The ideal candidate will have a strong background in managing IT projects, particularly those involving the implementation of WIC systems.Key Responsibilities:Manage the...

  • Service Team Manager

    4 weeks ago


    Tampa, Florida, United States Comprehensive Energy Service Inc Full time

    Service Team ManagerComprehensive Energy Services, Inc. is seeking a highly skilled Service Team Manager to join our team. As a key member of our operations team, you will be responsible for driving profitability and productivity while ensuring exceptional customer satisfaction.Key Responsibilities:Lead the execution of service business for our customer base...


  • Tampa, Florida, United States The Select Group Full time

    Job Title: Implementation ConsultantAt The Select Group, we are seeking a highly skilled Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for executing the implementation of Veradigm/Allscripts solutions and other designated third-party products, ensuring adherence to the detailed project plan and scope.Key...


  • Tampa, Florida, United States The Select Group Full time

    Job Title: Implementation Support ConsultantJob Overview: The Select Group is seeking an experienced Implementation Support Consultant to join our team. As an Implementation Support Consultant, you will be responsible for providing activation assistance during a customer's go-live phase for Veradigm/Allscripts Practice Management.Key...


  • Tampa, Florida, United States Dominion Payroll Full time

    About Dominion PayrollDominion Payroll is a leading provider of payroll solutions, committed to delivering exceptional service and support to our clients. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies, bringing unique solutions to the marketplace and striving to delight our customers every day.Job SummaryWe...

  • Service Manager

    1 day ago


    Tampa, United States McCall Service Full time

    Overview: Ready for your next career opportunity? Look no further, The Turtle is looking to hire you! You enjoy the outdoors, finding unique ways to solve an issue, and helping people; we enjoy creating extraordinary experiences, growth opportunities, and a fun place for a career for our team. Together? McCall could be the career match youve been looking...


  • Tampa, Florida, United States Diverse Lynx Full time

    ServiceNow Implementation and Resolution ManagerDiverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company. Our team is committed to providing equal opportunities for all applicants,...


  • Tampa, Florida, United States ConGlobal Full time

    Director, Implementation and Deployment ServicesConGlobal is seeking a seasoned professional to lead the implementation and deployment of our advanced technology solutions. As a key member of our Implementation and Deployment team, you will be responsible for guiding the functional implementation of our solutions in internal operations and with external...