Service Implementation Manager
2 weeks ago
Duration: This is a 6 month contract-to-hire Service Implementation Manager opportunity with an MSP client
Location: Tampa, FL; 3-4 days in office, 1-2 days remote
Pay: $40-50/hr W2 DOE and will convert to $80-95K
Previous experience in the Telecom industry a MUST
The Service Implementation Manager will oversee the delivery of telecommunications solutions to clients. This position requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams. The role also involves enhancing administrative and operational processes in line with organizational policies, with a goal of ensuring timely and efficient delivery of services.
Customer-centric approach, and problem-solving skills to overcome project challenges.
Responsibilities:
- Lead small team responsible for telecom service implementation.
- Oversee service provisioning, customer onboarding, and maintain high standards of delivery.
- Act as the main point of contact for clients during the implementation phase, ensuring strong relationships and customer satisfaction.
- Manage project escalations and troubleshoot service delivery issues.
- Ensure industry standards and company procedures are followed.
- Provide leadership for process improvement in service delivery and customer service.
- Develop and manage processes for tracking orders, resource allocation, and project timelines.
- Oversee pre & post-sales relationship management and ensure a smooth transition to support teams after service delivery.
- Maintain CRM systems and project tracking tools.
- Maintain communication with internal stakeholders.
- Review legal contracts and agreements, providing recommendations.
- 3 or more years of project management experience (familiarity with tools like Microsoft Project is preferred).
- 3 or more years of management experience in a customer-facing role.
- 5 or more years of experience in customer service within telecommunications.
- Expertise in telecommunications service delivery and provisioning.
- Strong leadership, team management, and communication skills.
- Ability to manage escalations and work across teams in a fast-paced environment.
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