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Senior Implementation Manager

1 month ago

Tampa, Florida, United States BriteCore Full time
About the Role

We are seeking a highly skilled Senior Implementation Manager to lead the implementation of our cloud-based core insurance software platform. As a key member of our team, you will be responsible for ensuring seamless execution of our platform, aligning with accelerated project goals, timelines, and budget constraints.

Key Responsibilities:

  • Lead the end-to-end implementation of our platform, ensuring alignment with accelerated project goals, timelines, and budget constraints.
  • Work as the key point of contact with our largest customers, providing a world-class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs.
  • Collaborate with cross-functional teams, including Configuration Analysts, product owners, engineering, QA, and key business stakeholders to define and drive business requirements, project scope, objectives, and deliverables in order to provide optimal value to our customers end-users.
  • Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication and coordination throughout the accelerated project lifecycle.
  • Optimize implementation processes to reduce costs and timelines while ensuring high-quality deliverables, resulting in happy and referenceable customers.
  • Interface with and report progress to executives at BriteCore and the customer, providing regular updates and insights into the accelerated project's status.
  • Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects.
  • Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities.
  • Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies.
  • Up to 20% of domestic overnight travel is required for this role.

Requirements:

  • Bachelor's Degree in Computer Science, Business, or related field.
  • 7+ years of experience leading complex SaaS implementation projects.
  • 2+ years of hands-on experience working in the P&C space.
  • 2+ years of experience working at a scaling startup.
  • Proven track record of managing customer relationships, setting expectations, and persuading customer engagement.
  • Proven ability to stay organized while adapting quickly to changing priorities.
  • Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach.
  • Excellent verbal and written communication skills.
  • Experience working with industry-standard project management platforms and tooling (Jira, Wrike, Asana, Monday, Clickup, Microsoft Project, etc.).

What We Offer:

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit, and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity, irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability, or any other legally protected rights that one has.

We offer great benefits, including medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave, and more. Click here to learn more about our platform.