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Hospitality Manager

2 months ago

Tulsa, United States Torchy's Tacos Full time

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.

OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.

OUR WHY: Passion. OUR MOTTO: Devil is in the details.

Here’s what we need:

As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.

What you’ll be doing:

  • Leads Front-of-House operations, ensuring guest satisfaction
  • Models best-in-class hospitality and coaches the team to deliver the same
  • Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
  • Schedules Hospitality team to meet business needs
  • Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
  • Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
  • Assists Managing Partner and Kitchen Manager with overall operation of restaurant
  • Leads and creates initiatives to drive sales/profit and store performance
  • Communicates expectations clearly and has consistent follow-ups with team members
  • Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
  • Drives compliance with safety, security and sanitation standards
  • Coordinates Local Store Marketing
  • Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination

QUE-SO…here’s what you’ll need:

Minimum Qualifications

  • 2+ years of restaurant management experience, leading FOH and BOH operations
  • High-level understanding of training and development concepts
  • Required state alcohol-server and Manager ServSafe Certification

Preferred Qualifications

  • Ability to lead and foster teamwork
  • Oral and written communication skills
  • Excellent with time management
  • Experience working in a scratch kitchen environment
  • Bilingual a plus

Physical Requirements

  • Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
  • Must be able to stand for several hours and walk for long periods of time
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels

Let’s TACO ‘bout why it pays to be a Torchy’s Team Member

  • Pay range based on candidate experience
  • Period based Bonus eligibility
  • Access to all benefits including medical, dental, and vision plus 401(k)
  • Paid Time Off (PTO)
  • Never again wait for a paycheck Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
  • Damn Good food discount card for you AND your spouse
  • Our attire is casual and we’ll throw in some of the swag
  • Incredible growth opportunities. This is more than just a job…it's a Damn Good career
  • Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
  • Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
  • Bragging rights (Yeah, we’re kind of a big deal)