Assistant General Manager

4 weeks ago

Tulsa, Oklahoma, United States Gecko Hospitality Full time
Job Description

Job Summary:

The Assistant General Manager plays a pivotal role in driving success by motivating and instilling accountability within the team. This position provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Key Responsibilities:

  • Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
  • Assist in hiring, retention of staff, coaching, and discipline; ensure execution of staff training programs.
  • Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
  • Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
  • Select, and develop staff and trainers for more responsibility or internal promotability into a leadership program.
  • Ensure execution of all employee recognition and incentive programs as directed.
  • Assist with inventory and controlling expenses.
  • Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
  • Maintain a safe, clean and secure environment for all guests and staff.
  • Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.

Requirements:

  • Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
  • 3+ years supervisory or management experience required.
  • Ability to pass a thorough background check.
  • CPR/First Aid Certification is preferred.
  • Brand Ambassador and Culture Champion.
  • Demonstrated ability to develop team members in areas of responsibility.
  • Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude.
  • Computer skills essential Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed to set an example for staff.
  • Ability to enthusiastically interact with others.
  • Adaptability, flexibility, and general enthusiasm for the business.
  • Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
  • Willing to learn and adapt to changes or challenges.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Exercise good judgment in decision-making.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • We work when others play Must be able and willing to work weekends, evenings, and holidays.

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