Hospitality Manager

2 weeks ago

Tulsa, Oklahoma, United States Torchy's Tacos Full time
Torchy\u0027s Tacos Hospitality Manager

We are seeking a highly motivated and experienced Hospitality Manager to join our team at Torchy\u0027s Tacos. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and leading our Front-of-House operations.

Key Responsibilities:
  • Lead Front-of-House Operations: Ensure seamless execution of guest service, managing a high-volume restaurant environment.
  • Model Best-in-Class Hospitality: Coach and develop your team to deliver exceptional service, exceeding guest expectations.
  • Evaluate Guest Feedback: Analyze feedback, provide recognition, and address guest concerns, driving solutions to improve future service.
  • Schedule Hospitality Team: Effectively manage staffing to meet business needs, ensuring optimal guest service.
  • Drive Sales/Profit: Develop and implement initiatives to drive sales, profit, and store performance, collaborating with the Managing Partner and Kitchen Manager.
  • Uphold Quality Standards: Ensure compliance with safety, security, and sanitation standards, maintaining a clean and welcoming environment.

Requirements:

  • 2+ years of restaurant management experience, leading FOH and BOH operations.
  • High-level understanding of training and development concepts.
  • Required state alcohol-server and Manager ServSafe Certification.

Preferred Qualifications:

  • Ability to lead and foster teamwork.
  • Oral and written communication skills.
  • Excellent time management skills.
  • Experience working in a scratch kitchen environment.
  • Bilingual a plus.

Physical Requirements:

  • Must be able to lift, push, pull, or carry heavy objects up to 40 pounds.
  • Must be able to stand for several hours and walk for long periods of time.
  • Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels.

Benefits:

  • Competitive pay range based on candidate experience.
  • Period-based bonus eligibility.
  • Access to all benefits, including medical, dental, and vision, plus 401(k).
  • Paid Time Off (PTO).
  • DailyPay partner, allowing access to pay as soon as the next day.
  • Damn Good food discount card for you and your spouse.
  • Casual attire and swag.
  • Incredible growth opportunities.
  • Day 1 access to exclusive discounts to shows, sporting events, hotels, and more.
  • Torchy\u0027s Family Foundation supports Team Members in times of need and crisis.
  • Bragging rights (Yeah, we\u0027re kind of a big deal).

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