![Hard Rock Digital](https://media.trabajo.org/img/noimg.jpg)
Director - VIP Promotions & Events
1 month ago
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
What’s the position?
The role of this position, VIP National Marketing Director, is to develop and further our VIP promotions and events. This will be a key role on the VIP team, with emphasis on successfully creating customer loyalty and collaborating with multiple departments including but not limited to Omni, CRM, Brand, Product, and Customer Service. This position will work in unison with the VIP and deliver a seamless experience to customers as they navigate through our ecosystem.
- Build, lead and scale VIP Special Events & Promotions team to drive VIP Acquisition, retention and reactivation.
- Develop and document Standard Operating Procedures and Best Demonstrated Practices around VIP marketing efforts.
- Collaborate with CRM team to execute on VIP segmentation, lifecycle campaigns and channel programming.
- Lead VIP Analysts to provide regular performance reporting and ensure VIP campaigns are analyzed pre- and post-delivery.
- Use data driven insights to test and optimize spending while refining our long-term VIP strategy.
- Lead VIP efforts in optimizing our loyalty program, looking for opportunities to ideate and test on innovations to increase retention, player value and wallet share.
- Drive continuous feedback loop from VIP players by partnering on user research and survey initiatives.
- Serve as a subject-matter expert, advising business stakeholders on best practices, including VIP promotional strategy.
- Responsible for prioritization of on-site and on-line content across promotions, markets, and campaigns
- Monitor competitive activity in applicable states.
- Create and execute on “buzz-worthy” events that drive VIP engagement and help support growth of player spend via FOMO
- Collaborate with property marketing teams for opportunities to collaborate on larger Hard Rock International meet and greets, watch parties, F & B promotions, property only drawings, etc.
- Lead special projects as assigned by VP, VIP
- Flexibility with schedules and ability to travel when needed.
What are we looking for?
Proven performer
- 5+ years’ experience in CRM, Marketing, or Operations
- Experience in land-based VIP casino or sportsbook marketing a plus
Relationship Builder
- Ability to build and maintain strong relationships with internal & external partners.
Problem solver
- A track record of analytical thinking & outside the box solutions to achieving business goals.
Multi-Tasker
- Someone undeterred by multiple concurrent projects, able to thrive in a fast-paced environment with a high attention to detail.
Expert Communicator
- Exceptional verbal and written communication skills
Service Provider
- Ensuring that partners are informed, supported, and provided with exceptional service.
What’s in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Startup culture backed by a secure, global brand.
- Opportunity to build products enjoyed by millions as part of a passionate team.
Roster of Unique’s
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer)
We have other current jobs related to this field that you can find below
-
Manager - Sports, VIP, CRM & Promotions
4 days ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates with passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour,...
-
Manager - Sports, VIP, CRM & Promotions
3 weeks ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates with passion for learning, operating and building new products and technologies for millions of consumers. We care about each customers interaction, experience, behaviour, and...
-
Manager, Sports VIP CRM
2 months ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. Were building a team that resonates with passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Manager, Sports VIP CRM
2 months ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates with passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
Manager, Sports VIP CRM
2 months ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates with passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...
-
VIP Associate
3 weeks ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...
-
Director of Special Events
3 months ago
West Hollywood, United States Prince Street Hospitality Group Full timePrince Street Hospitality is looking for a highly motivated, client service oriented, and experienced Sales and Event Director for our new restaurant in West Hollywood. More information available upon application.
-
Director of Special Events
1 month ago
West Hollywood, United States Prince Street Hospitality Group Full timePrince Street Hospitality is looking for a highly motivated, client service oriented, and experienced Sales and Event Director for our new restaurant in West Hollywood. More information available upon application.
-
Event Sales Coordinator
2 weeks ago
West Hollywood, United States NeueHouse Full timeNeueHouse NeueHouse is a work and social club where creatives and thought-leaders gather and connect. Our community of members aligns in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming, and gracious hospitality....
-
Director Organizational Development
2 weeks ago
Hollywood, United States MySpot Full timeJob DescriptionJob DescriptionJob OverviewReporting into the Chief People Officer and working closely with the Chief Clinical Officer, the Director of Organization Development and Training is responsible for the development and implementation of organization effectiveness and training programs across the organization. This role involves assessing...
-
Director of Banquets
3 months ago
Hollywood, United States The Diplomat Beach Resort Hollywood, Curio Collection by Hilton Full timeDescriptionThe stunning Diplomat Resort & Spa Hollywood is seeking an organized, dynamic Director of Banquets to lead the team. We are looking for someone who is guest and service focused, with solid relationship building and problem-solving skills. A collaborative approach, along with the ability to cultivate a positive culture and union experience will...
-
Conference & Events Sales Executive
1 month ago
West Hollywood, United States AccorHotels Full timeSofitel Wellington offers a perfect blend of French 'art de vivre' and the stunning beauty of New Zealand's capital. Our 5-star hotel, located in the heart of the CBD, boasts luxurious rooms and suites with Sofitel MyBed and refined French amenities. Guests can indulge in Club Sofitel, experience luxury at La Serre Bar and Jardin Grill, or our Conferencing...
-
Catering & Events Sales Manager
2 months ago
West Hollywood, United States Innovative Dining Group Full timeJob DescriptionJob DescriptionDescription:IDG is hiring Catering & Events Sales Manager! Innovative Dining Group (IDG) operates a collection of premier restaurant concepts that includes Sushi Roku, Katana & BOA Steakhouse. Our venues reflect bold, modern interpretations of traditional concepts, exquisite ambiance and impeccable service, while focusing on...
-
Sales Manager
2 weeks ago
West Hollywood, United States Innovative Dining Group Full timeJob DescriptionJob DescriptionDescription:IDG is hiring Sales Manager - Catering & Events ! Innovative Dining Group (IDG) operates a collection of premier restaurant concepts that includes Sushi Roku, Katana & BOA Steakhouse. Our venues reflect bold, modern interpretations of traditional concepts, exquisite ambiance and impeccable service, while focusing on...
-
Director of Restaurants, Bars u0026 Events
3 months ago
West Hollywood, United States Kimpton Hotel Full timeWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...
-
Director of Communications and Member Engagement
2 months ago
Hollywood, United States Additive Manufacturer Green Trade Association (AMGTA) Full timeThe Additive Manufacturer Green Trade Association (AMGTA) is a non-profit global trade association focused on elevating and promoting the environmental benefits of industrial additive manufacturing, also known as 3D printing. The AMGTA’s work is at the intersection of innovation and sustainability. This is an organization powered by the energy of a...
-
Director of Communications and Member Engagement
1 month ago
Hollywood, United States Additive Manufacturer Green Trade Association (AMGTA) Full timeThe Additive Manufacturer Green Trade Association (AMGTA) is a non-profit global trade association focused on elevating and promoting the environmental benefits of industrial additive manufacturing, also known as 3D printing. The AMGTA’s work is at the intersection of innovation and sustainability. This is an organization powered by the energy of a...
-
temporary area reservations coordinator
3 weeks ago
Hollywood, California, United States Springboard Hospitality Full timeJob DetailsJob LocationMontrose West Hollywood - West Hollywood, CASalary Range$ $31. 25 HourlyDescriptionAbout our company:Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent...
-
Catering Sales Manager – Weddings
1 month ago
West Hollywood, United States The London West Hollywood at Beverly Hills Full timeJob DescriptionThe Social Catering Sales Manager at The London West Hollywood at Beverly Hills has two primary responsibilities. First and foremost is the sales and servicing of social business, which includes effectively upselling definite Food & Beverage (F&B) spend to maximize revenues. Secondly, they are responsible for establishing new accounts and...
-
Administrative Assistant
2 weeks ago
Hollywood, United States Hard Rock Digital Full timeWhat are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...