Director of Operations

4 weeks ago

Houston, United States JK Executive Strategies, LLC Full time

Director of Operations

Houston, Texas


JK Executive Strategies is proud to partner with Houston’s premier periodontist in search of a Director of Operations to join its team The Director of Operations will collaborate with the CEO, Clinical Director, and Leadership team to ensure the organization's efficiency, quality, and financial stability, overseeing people, processes, and technology.


The Director of Operations will focus on eight key priorities to drive the practice's success. They will hire, train, motivate, and hold accountable a cohesive team while overseeing all human resource functions. The role involves developing and managing all administrative operations, ensuring proper billing and managing accounts receivable. Additionally, they will collaborate with doctors to maintain quality dental care and an excellent patient experience, monitor cash flow, productivity, and profitability, and research and implement the best technological tools for the practice. Compliance, security, marketing, and reputation management are also critical areas of responsibility.


If you are a dynamic leader with a passion for operational excellence, team development, driving financial and clinical success, and want to be a pivotal part of this thriving practice, then this is the opportunity for you


Responsibilities:

Team Development & Human Resources:

  • Hire, train, motivate, and manage a cohesive team.
  • Maintain and update job descriptions and SOPs.
  • Develop training plans and onboarding processes.
  • Coordinate work schedules and manage attendance.
  • Conduct employee reviews, maintain personnel files, and resolve conflicts.
  • Facilitate team communication through meetings and announcements.


Administrative Operations:

  • Oversee daily administrative tasks, including scheduling and front office duties.
  • Ensure patient service excellence and proper documentation.
  • Develop processes for clinical flow and patient experience.
  • Manage patient relations, correspondence, and recall systems.
  • Track and follow up on unscheduled treatment plans.


Financial Management:

  • Monitor cash flow, productivity, and profitability.
  • Ensure accurate billing and treatment plans.
  • Oversee end-of-day financial processes and cash flow management.
  • Manage accounts receivable and payable.
  • Collaborate on budgeting and forecasting.


Technology & Compliance:

  • Implement and oversee technological tools for practice success.
  • Coordinate IT issues and upgrades.
  • Ensure compliance with security and operational standards.


Marketing & Reputation Management:

  • Work with marketing partners to develop growth campaigns.
  • Maintain the practice website and social media presence.
  • Explore new opportunities for positive exposure.
  • Coordinate special events.


Leadership Expectations:

  • Align with and promote the practice’s mission, vision, and core values.
  • Lead by example, maintaining professionalism and fostering a positive culture.


Requirements:

  • Bachelor’s Degree or comparative years of experience in dental field
  • 5+ Years of Dental Experience.
  • 2+ Years of Leadership Experience.
  • Exceptional human relations skills.
  • Ability to handle conflict and get along with people.
  • Maintain an outgoing, friendly attitude with patients and team even under pressure.
  • Ability to work with interruptions and manage multiple priorities.
  • Understanding of financials and key metrics for the organization.
  • Clear, concise, logical, and legible verbal and written communication skills.
  • Ability to complete tasks and projects within set time frames.
  • Capability to satisfactorily perform essential duties as listed.


Salary Range

Base salary of $90-100k plus monthly incentive


JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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