Service Coordinator

2 weeks ago


Fountain Valley, United States Motive Workforce Full time

Purpose and Scope:

The Service Administrator is responsible for providing support to field technicians, management, and customers with a strong emphasis on customer service, team constructive collaboration and self-motivation. Responsibilities:

  • Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met.

  • Monitor incoming emails and respond accordingly in a timely manner

  • Proactively follows-up with customers, in-house representatives, and management after completion of service visits

  • Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) and internal requests to support service projects.

  • Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process.

  • Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.

  • Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility

  • Data entry for multiple systems that include but not limited to, excel, SAGE 500, Team Tracks, FreshDesk, Act View, and web-based service system

  • Delivers outstanding customer service.

  • Process records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.

  • All other duties as required.


Experience:

  • 1+ Years of industry experience or related customer service experience.


Pay: $22 - $26/hr


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