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![BEPC Inc. - Business Excellence Professional Consulting](https://media.trabajo.org/img/noimg.jpg)
Senior End User Technical Support Analyst
2 months ago
BEPC is actively looking for a Senior End User Technical Support Analyst in Baton Rouge, LA area
Bachelor’s Degree with 7+ years in onsite end user hardware and software technical support.
1 year contract with possible extensions
Benefits include medical, dental, vision, and life insurance
Onsite role
***NO C2C Candidates***
Summary of Duties and Responsibilities:
- Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
- Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
- Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
- Assist with Microsoft M365 SharePoint and OneDrive content management.
- Assist with Microsoft M365 Office applications support.
- Oversees the work being performed by the Technical Support Analyst and assigns tasks.
- Other duties as assigned.
Qualifications
- Bachelor’s degree in in computer science, information systems, or a related field.
- 7+ years in onsite end user hardware and software technical support
- Experience supporting and managing VoIP phones
- Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
- Experience acting as a team lead or supervisor overseeing technical support operations.
- Advanced Experience installing new computer hardware, software and peripherals
- Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
- Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices