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Help Desk Technician

1 month ago

South Houston, United States Ranger Technical Resources Full time

Helpdesk Tech #2371


Position Summary:


Our partner, a leading healthcare institution dedicated to enhancing patient health and well-being within allergy and ear, nose, and throat (ENT) disorders, is seeking a Helpdesk Tech to join their team. In this role, you will be responsible for the installation and maintenance of PC’s, terminals, printers, data links and software. This person will also assist staff members with operational needs, hence improving efficiency and availability of the company’s systems. Your expertise will help optimize the use of our technology, ultimately supporting exceptional patient care and operational efficiency. If you have strong problem-solving skills and a passion for technology, this opportunity is for you


Experience and Education:


  • College degree, graduate, equivalent certifications or equivalent experience.
  • 3+ years’ experience working within a technical support / helpdesk support environment.
  • Strong experience working with Microsoft Suite tools.
  • Previous experience working within the healthcare industry.
  • Knowledge of HIPAA and security protocols.


Skills and Strengths:


  • Technical Support
  • Technical Troubleshooting (Software/Hardware)
  • Data Communications (Software/Hardware)
  • Network Support (VPNs)
  • Documentation
  • Microsoft Windows
  • Microsoft Office Suite
  • Active Directory
  • Exchange
  • Microsoft Outlook
  • Windows Desktop Support
  • A+, MCP or MCSE certifications (a plus)
  • NextGen EHR system (a plus)


Primary Job Responsibilities:


  • Diagnose and resolve technical issues related to hardware, software, and network systems for both end-users and healthcare professionals.
  • Offer timely and effective support to users with empathy and professionalism, ensuring a positive experience.
  • Monitor the performance of IT systems and applications to ensure they operate smoothly, efficiently and within PHI compliance.
  • Perform regular system maintenance and updates, including software patches and security upgrades.
  • Provide training and guidance to end-users on the effective use of healthcare IT systems and tools.
  • Document technical issues, resolutions, and support processes accurately and thoroughly.
  • Maintain and update knowledge base articles and support documentation to improve the efficiency of the support team.
  • Contribute to the ongoing improvement of support processes and systems.
  • Stay updated on industry trends, new technologies, and best practices to continually improve support services.
  • Evaluate customer satisfaction with the support provided, striving to enhance service quality and address any concerns.