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Help Desk Analyst

3 months ago

South Burlington, United States Spherion Full time
As a Help Desk Technician, you will be the first point of contact for internal users seeking technical assistance. Your primary responsibilities will include troubleshooting and resolving hardware, software, and network issues, while ensuring a high level of customer satisfaction. This role requires excellent problem-solving skills, a superb customer service orientation, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
- Provide front-line support to end-users via phone, email, and chat.
- Perform initial diagnostics to identify and troubleshoot issues with desktop computers, laptops, printers, and other peripherals.
- Assist with routine maintenance tasks such as system updates, patches, and backups.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Experience working within Active Directory.
- Solid understanding of Software Deployment Tools (SCCM a plus).
- Excellent grasp on ticketing systems such as ServiceNow or ZenDesk.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
- Basic understanding of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office 365).
- Knowledge of networking concepts and troubleshooting.

Apply today for immediate consideration



Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Provide front-line support to end-users via phone, email, and chat.- Perform initial diagnostics to identify and troubleshoot issues with desktop computers, laptops, printers, and other peripherals.- Assist with routine maintenance tasks such as system updates, patches, and backups.

experience

1-4 years

skills

- Experience working within Active Directory. - Solid understanding of Software Deployment Tools (SCCM a plus).- Excellent grasp on ticketing systems such as ServiceNow or ZenDesk.

qualifications

- Basic understanding of Windows and macOS operating systems.- Familiarity with common software applications (e.g., Microsoft Office 365).- Knowledge of networking concepts and troubleshooting.

education

No Degree Required