Technical Customer Success Manager

4 weeks ago

Dallas, United States Zimperium Full time

Join a fast growing, innovative, mobile security company managing post-sale Customer relationships in the Public Sector You will be building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight.  Job requires a blend of strong Customer management experience with a strong technical background.


RESPONSIBILITIES:

  • Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams
  • Drive Product Adoption & Demonstrate Business Value – Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
  • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data
  • Customer Satisfaction & Risk Management– Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively.
  • Customer Advocacy:  Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities. 
  • Customer Onboarding – Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.


Additional Responsibilities

  • Collaborate effectively with internal teams – Work closely with development and product teams in different time zones to address customer issues
  • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer


QUALIFICATIONS:


  • B.S. in Computer Science or an equivalent engineering degree desired
  • 10+ years of experience working with Enterprise software solutions, startup experience desirable
  • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
  • Self-motivated, strong problem-solving skills with good business acumen
  • SQL skills for data analysis are desirable  
  • Domain expertise in Mobility & Security is highly desirable

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