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Ecommerce Fraud Manager

2 months ago

Ridgefield Park, United States EPITEC Full time

Schedule: Hybrid - Monday-Thursday onsite, Friday WFH/Remote


Responsibilities:

• Manage risk analyst(s) across locations and set long-term strategy and vision for the Risk management organization

• Lead daily/weekly/monthly assessment of risk monitoring rules to evaluate effectiveness, identify enhancements to improve fraud detection capabilities, and reduce false positives

• Continuously evaluate Samsung’s platform for risk factors and develop strategies to manage them through data analysis and models

• Provide leadership to the risk management function, including goal setting for the risk analysts and program manager within the organization

• Partner with operations, business, product, engineering, and vendor teams to develop, modify, and implement risk management programs

• Facilitate weekly Risk assessment meetings with all stakeholders and identify areas of improvement

• Responsible for performing analysis of fraud trends and patterns to identify opportunities for process and systemic improvements to optimize risk/return tradeoffs

• Develop risk mitigation strategies to support the different channels within Samsung’s digital platform

• Work independently and cross-functionally to provide outstanding customer experiences



Skills and Experience:

• Preferred Qualifications:

• 5+ years of experience of fraud and risk assessment, analysis and management for e-Commerce, consumer financial services etc.

• MBA or Masters or in Analytics, Statistics, or other quantitative field

• 2+ years of people management experience

• Experience creating process flows, procedural documentation, and business reporting to include KPI measurement

• Bachelors in Engineering, Mathematics, or other quantitative field

• 5+ years of hands-on experience in operations or business intelligence

• Experience in an eCommerce and/or Digital Marketing environment

• Familiarity with building reports and visualizations using Tableau (or similar BI tools)

• Strong problem-solving ability

• Excellent communication and data presentation skills

• Experience managing teams across global regions