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Information Technology Support Technician

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Honolulu, United States IDR, Inc. Full time

IDR is seeking a Workstation Technician for one of our top Healthcare clients in the Honolulu, HI. This is a 2-year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today


Responsibilities for IT Support Tech:

  • Provide support for a Microsoft-based network, including Windows 10/11, Microsoft Office 365, MS Teams, and basic desktop and networking issues.
  • Manage and troubleshoot PC hardware and software, including desktops, laptops, and tablets, and address network communication problems and peripheral issues.
  • Assist with the deployment process, including asset receipt, equipment staging, deployment execution, and updating asset management systems.
  • Perform data transfer and recovery, email administration, and prepare assets for disposition, while maintaining attention to detail and adhering to technical manuals and instructions.


Requirements for IT Support Tech:

  • High School Diploma and 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware.
  • Skills must include knowledge of Operating Systems and configuration, hardware configuration, and software installation.
  • 2+ years in a client - facing role ( working with clinical staff, asset inventory)
  • Experience dealing with over 5 daily pc refreshes/ 25 weekly pc refreshes


What's in it for you?

  • Full Benefits during the contract (Medical, Dental, Vision, etc.)
  • Ability to get your foot in the door with a well-established company
  • Competitive compensation
  • Excellent work/life balance


Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row


Compensation Details: $21.87/hr W2