Technical Analyst

1 month ago

Washington, United States Addison Group Full time

I am sourcing candidates for a Technical Analyst - Tier ll for one of our clients in Washington, DC. This role will be a 6-month contract-to-hire and work 5 days onsite near Navy Yard.


A qualified candidate would have hands-on experience troubleshooting and repairing hardware, networking fundamentals, active directory experience, and Windows migrations and update management (Windows 11 & O365 are a must).


Essential Duties and Responsibilities:

  • Serve as a functional backup and additional quality check for all equipment lifecycle processes.
  • Receive and document support requests/inquiries made to the IT Department via email, phone, or other mediums and logging and assign those requests in a ticket management system.
  • Collaborate with the other members of the IT Department to complete Enterprise technology projects on time and within budget.
  • Respond to and resolve all support requests/inquiries in a timely fashion utilizing established procedures and escalations.
  • Collaborate with internal and external resources as necessary to achieve desired results.
  • Develop and maintain documentation including, but not limited to, standard operating procedures, equipment installation methodologies, project plans, and environment configurations.


Minimum Education and Experience Requirements:

  • Associate’s degree or equivalent business or military experience
  • Minimum of 4 years of hands-on experience working in a Technology customer service environment


Preferred:

  • Relevant industry-recognized certifications
  • Experience working in a decentralized multi-site organization
  • Experience with Call Center applications and functions
  • Experience with Service Desk ticketing/service applications and functions


Knowledge, Skills, and Abilities Needed:

  • Familiarity with common operating systems and software suites
  • Ability to quickly learn new technologies and provide technical support and user training
  • Highly motivated with a strong work ethic
  • Extraordinary organizational and prioritization skills
  • Capable of following instructions and responds well to direction
  • Sensitive to deadlines and completes tasks on time
  • Ability to utilize good judgment to anticipate needs and complete tasks
  • Efficient at multitasking in a fast-paced and demanding environment
  • Well suited for participation in multidisciplinary, high-performance work teams
  • Excellent verbal, written, presentation, and interpersonal skills
  • Ability to read and comprehend technical documents, short correspondence, and memos
  • Proficient at typing and in the use of computer software programs

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