Sales Coordinator
3 weeks ago
Under minimal supervision, responsible for the management of order entry, order activation, recurring billing, subscription services, supplier transactions for iWAREHOUSE solutions products- Quote to Order. Ensures all information is complete and accurate. Works closely with internal departments, Solutions and Support Centers and suppliers.
Job Responsibilities:
Maintaining and develop strong, positive, Solution & Support Center network relations. Initiate and manage through to completion projects which drive iWarehouse implementations or improve communications & relationships,
Resolves routine and complex customer requests. Responsible for ensuring that all issues are handled appropriately and in a timely manner
Process and update orders as needed
Provide recurring billing maintenance and ensure Solution & Support Centers and suppliers are invoiced in a timely manner
Resolve billing discrepancies. Notification of released order PO information to suppliers, provide estimated ship dates and parts tracking information as part of overall project implementation
Works with supplier and other resources to expedite orders as needed
Update and maintain customer files with relevant order information
Populate worksheets to update SAP subscription orders
Email Solution & Support Centers for additional information with clear instructions
Update process documentation as necessary
Update subscription order worksheets as necessary
Save all spreadsheets and emails in appropriate customer folders for future reference
QUALIFICATIONS & REQUIREMENTS
Education and Experience
· Associates degree in Business preferred, but not required
· 1-3 years experience in Transportation and Logistics
Special Requirements
· Proficient in MS Office, especially Excel
· Solid organizational skills
· Excellent verbal and written communication skills
Malin is an Equal Opportunity Employer -- M/F/Veteran/Disability/Sexual Orientation/Gender Identity
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