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Customer Service Technical Support

3 months ago

Torrance, United States Sharp Decisions Full time

A client of Sharp Decisions Inc. is looking to bring on a Customer Service Technical Support to be based in Torrance, CA - 90501. This is a Hybrid position.


Job duration - 24-month (2 years) Contract with possible extension


Job description

The department is currently searching for a dynamic and experienced dealer specialist with extensive knowledge of customer experience and mobile, web, and telematics ecosystems. This role will play a crucial part in ensuring cohesion among all Sales, Marketing, Field, Dealers, and Call Center that support various digital service applications. The ideal candidate will have a deep understanding of customer and dealer challenges and be adept at identifying pain points and areas for improvement. They will closely collaborate with the sales and marketing teams, business operations, product and program development teams, oversee daily operations, and maintain close coordination with the quality and solutions architect teams to ensure the success of all digital services initiatives.


KEY ACCOUNTABILITIES

  • Identify procedures and scenarios for quality control of products and services.
  • Diagnose and resolve basic customer and/or dealer support issues related to Digital Services.
  • Communicate quantitative and qualitative findings to senior management.
  • Conduct market research on similar products and compare results. Contribute to the strategy aimed at enhancing Digital Services and the overall quality of
  • Identifies, evaluates, and confirms true root cause of problems. Uses logic and creativity to solve problems. Gathers and thoroughly analyze information prior to making decisions, including risk and long-term implications.