Help Desk Support Specialist
5 days ago
Description:
- Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.
- Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) and troubleshooting techniques to assist users remotely in resolving technical issues. Provide step-by-step guidance and instructions to users to troubleshoot and resolve problems independently when possible.
- Escalation Management: Escalate unresolved or complex technical issues to appropriate internal teams, such as Tier 2 support or 3rd party managed service provider (MSP,) for further investigation and resolution. Follow escalation procedures and ensure timely communication with users regarding the status of their inquiries.
- Employee Onboarding: Perform initial setup of computers, user accounts in various software systems, group memberships, data access permissions, and coordination of laptop shipping.
- Ensure work is being carried out in a timely and proper fashion and per stated service level agreements (SLAs).
- Oversee user system account additions, moves, and changes.
- Perform other duties or special projects, as required, in support of the department's goals.
- Responsible for maintaining an accurate inventory of computers, hardware, and software ensuring compliance with all internal policies and external licensing requirements
Qualifications:
- 2 years of experience
- Windows a or XS
- O365 or Microsoft Office
- Basic Active Directory or Microsoft Entra ID (formerly Azure Active Directory)
-
Help Desk Support Specialist
7 days ago
Scottsdale, Arizona, United States TEKsystems Full time**Job Title:** Help Desk Support Specialist**About the Role:We are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at TEKsystems. As a Help Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Responsibilities:- Provide 100% virtual support to...
-
Help Desk Support Specialist
5 days ago
Scottsdale, Arizona, United States TEKsystems Full timeAbout the RoleWe are seeking a highly skilled Help Desk Support Specialist to join our team at TEKsystems. In this role, you will be responsible for providing top-notch technical support to our clients.
-
Help Desk Support Specialist
2 months ago
scottsdale, United States Compunnel Inc. Full timeRole: Help Desk SupportLocation: Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge of ITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in EnglishCustomer...
-
Help Desk Support Specialist
2 months ago
scottsdale, United States Compunnel Inc. Full timeRole: Help Desk SupportLocation: Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge of ITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in EnglishCustomer...
-
Help Desk Support Specialist
2 months ago
Scottsdale, United States Compunnel Inc. Full timeRole: Help Desk SupportLocation: Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge of ITIL fundamentals ITIL Foundations PreferredCommunication Excellent communication skills in EnglishCustomer...
-
Help Desk Specialist
2 months ago
scottsdale, United States Compunnel Inc. Full timeGood Afternoon,Hope you are doing wellPlease let me know if you are interested in this position.Role : Help Desk SupportLocation : Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge Knowledge of...
-
Help Desk Specialist
2 months ago
Scottsdale, United States Compunnel Inc. Full timeGood Afternoon,Hope you are doing wellPlease let me know if you are interested in this position.Role : Help Desk SupportLocation : Scottsdale - Arizona – USARequirements and SkillsExperience 2+ years in a help desk or customer support roleComputer Literacy Understanding of computer systems mobile devices and software applicationsITIL Knowledge Knowledge of...
-
Help Desk Specialist
2 weeks ago
Scottsdale, Arizona, United States Kahala Management LLC Full timeWe are seeking a skilled Help Desk Specialist to join our team at Kahala Management LLC, located in Scottsdale, Arizona. This is an excellent opportunity for a motivated individual to leverage their technical expertise and customer service skills to provide top-notch support to our franchisees.Job Description:The Help Desk Specialist will be responsible for...
-
Help Desk Engineer
3 weeks ago
Scottsdale, United States Inventive Tech, LLC Full timeSummary: Troubleshoot desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity applications. Essential Job Functions: Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. Help quickly resolve issues related to email, data, and productivity...
-
Help Desk Analyst II
2 months ago
Scottsdale, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an opportunity for a Help Desk Analyst II to join our team in the Real Estate - Developers industry, located in Scottsdale, Arizona, 85250-4421, United States. As a Help Desk Analyst II, you'll be responsible for providing technical assistance and support related to computer systems, hardware, and software....
-
Service Desk Specialist
3 weeks ago
Scottsdale, United States GTN Technical Staffing and Consulting Full timeService Desk SpecialistHIGHLIGHTSLocation: RemotePosition Type: ContractResidency Status: US Citizen and Green Card Holder ONLYPOSITION SUMMARY:The Service Desk Specialist provides first level end-user support and incident diagnosis for our clients applications, endpoints, and infrastructure. The Service Desk Specialist acts as a single point of contact...
-
Help Desk Technician
3 months ago
Scottsdale, United States TEKsystems Full timeJob DescriptionJob DescriptionJob DescriptionLooking to add a team member on their Service Desk Team. They're looking for a entry-mid level technician to provide 100% virtual support for their customers. Day-to-day breakdown: 60% is answering calls and 40% is around daily tasks, service queues, project work, and documentation.Top Skills' Details1....
-
Technical Help Desk Technician
3 days ago
Scottsdale, Arizona, United States CornerStone Technology Talent Services Full timeCornerStone Technology Talent Services is seeking a Technical Help Desk Technician to join our team in Scottsdale, Arizona. This role is pivotal in providing technical support for IT systems across our organization, including end-user support, hardware and software troubleshooting, and system maintenance.Key Responsibilities:Serve as the primary point of...
-
Help Desk Support Specialist
5 days ago
Scottsdale, United States CornerStone Technology Talent Services Full timeTier 2 Helpdesk TechnicianLocation: Scottsdale, ArizonaEmployment Type: Full-Time, Onsite (US Citizens and Green Card holders, W2 only)About the Opportunity:CornerStone TTS is seeking an IT Helpdesk Technician II to join our team in Scottsdale, AZ. This role is pivotal in providing technical support for IT systems across our organization, including end-user...
-
Service Desk Support Specialist
3 weeks ago
Scottsdale, Arizona, United States TEKsystems Full timeJob DescriptionTEKsystems is looking for an entry-mid level Service Desk Technician to provide 100% virtual support for their customers. The day-to-day breakdown is 60% answering calls and 40% around daily tasks, service queues, project work, and documentation.Key ResponsibilitiesActive Directory Administration - password reset, account management,...
-
Technical Support Specialist
3 weeks ago
Scottsdale, Arizona, United States Compunnel Inc. Full timeWe are seeking a skilled Technical Support Specialist to join our team at Compunnel Inc. in Scottsdale, Arizona, USA.The successful candidate will have at least 2 years of experience in a help desk or customer support role and possess strong computer literacy skills.Key responsibilities include providing exceptional technical support to customers via various...
-
IT Help Desk I
3 weeks ago
Scottsdale, United States Lenderworks Full timeJob DescriptionJob DescriptionDescription:You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the...
-
Customer Support Specialist
3 weeks ago
Scottsdale, Arizona, United States TEKsystems Full timeJob DescriptionWe are seeking an experienced customer support specialist to join our Service Desk Team.Day-to-day responsibilities include providing 100% virtual support to customers, answering calls, and completing daily tasks, service queues, project work, and documentation.Key Skills:Active Directory Administration - password reset, account management,...
-
IT Service Desk Engineer
5 days ago
Scottsdale, United States Kinect Full timePosition Overview: The IT Services Engineer ensures efficient IT support for end users, handles escalations, and mentors help desk team members. This role involves managing service tickets, improving response times, and meeting SLAs while delivering high-quality customer service to internal teams and clients.Key Responsibilities:Help Desk & NOC: Triage...
-
Help Desk
5 days ago
Scottsdale, United States The Intersect Group Full time• Respond to Technical Inquiries: Receive and respond to technical support inquiries via various channels such as phone, email, TEAMS/chat, or in-person. Troubleshoot issues reported by users, identify root causes and provide timely resolutions or workarounds.• Remote Assistance: Utilize remote desktop tools (Kaseya and TeamViewer) andtroubleshooting...