Help Desk Engineer

1 week ago

Scottsdale, United States Inventive Tech, LLC Full time

Summary:

  • Troubleshoot desktops, laptops, printers, and other hardware peripherals.
  • Help quickly resolve issues related to email, data, and productivity applications.

Essential Job Functions:

  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Help quickly resolve issues related to email, data, and productivity applications within a Citrix environment.
  • Assist users with application and computer usage.
  • Provide excellent customer service.
  • Provide phone support, as well as address incoming IT issues idle in the support queue.
  • Maintain key performance standards that help drive success.
  • Assist with other IT support responsibilities as needed Minimum Qualifications.
  • 1+ years of experience providing technical support and troubleshooting computer equipment preferred or comparable education/certifications.
  • Good troubleshooting methodologies and basic knowledge of, including but not limited to the following - Windows 10, Office, basic understanding of networking.
  • Demonstrate outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn, and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to travel onsite to our office location Shifts Monday to Friday - 8:00am-5:00pm or 9am-6:00pm

Qualifications:

  • Troubleshooting methodologies and basic knowledge of, including Windows 10, Office applications and Networking Basics.
  • Demonstrate outstanding communication skills, both written and verbal - the ability to communicate clearly with end users over the phone and via email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask, and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization

Office Environment:

Inventive Tech is a progressive company that provides services and support to businesses needing IT services. We are currently seeking a talented, well-spoken, and confident IT Help Desk- Level 1 Engineer

Physical Demands:

  • Ability to lift server equipment as needed.
  • Occasional computer setup at desks will be required.

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