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System Specialist

4 months ago

Richmond, United States GRTC Full time

SUMMARY

GRTC connects communities and enhances lives by operating a multi-mode transit system that services the Richmond, VA, area and parts of Chesterfield and Henrico counties. These include fixed-route and express-route bus services and specialized services such as CARE, Micro transit service, and RideFinders. GRTC Information Systems and Technology, IST department is seeking an System Specialist to aid in implementing a new financial management and resources planning system by providing focused and export support.


The System Specialist will diagnose and resolve problems with the ERP system and its interfaces to other feeder applications quickly and creatively, looking beyond immediate symptoms to root causes. They must communicate effectively with various interdisciplinary teams and users of different technical aptitudes. Potential candidates should be part Business Analyst and part Systems Administrator, possessing both a technical knowledge of the systems and an understanding of why and how the business uses them. This individual will be receptive to skill growth and development opportunities and can mentor other Application Support team members in their areas of expertise.


The System Specialist operates under general supervision and reports to the Director of Information Systems and Technology. This position provides application support in an enterprise environment, including systems support activities and a helpdesk, and collaborates with multiple departments through resolution. The successful candidate will work closely with the department and mentor staff in performing these functions.


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Interact regularly with stakeholders to maintain a current understanding of the business processes and objectives of the Finance and Procurement division generally and the Accounting, Budget, and Financial Controls, Human Resources, Contracts, and Procurement departments, along with their internal customers who heavily use the ERP system.


  • Examine the current technologies, interfaces, and capacities of the ERP system to determine where they can be enhanced or modified to help the business run more effectively.


  • Act as the primary critical contact point for ERP system issues, fostering communication, information exchange, and understanding between the broader IT department, the Finance & Procurement department, and their internal business customers.


  • Serve as primary subject matter expert (SME) for the Business ERP system infrastructure, including the Financials (FIN) module, the Human Capital Management (HCM) module, the Project Portfolio Management (PPM) module, and the Supply Chain Management (SCM) module as well as integrations with other feeder systems like Operations & Maintenance’s Enterprise Asset Management (EAM) system.


  • Administer the ERP system, onboarding new users and offboarding departing employees.


  • Implement new ERP integrations with other agency systems as needed.


  • Troubleshoot issues with the above systems, focusing on resolving incidents without violating cybersecurity or regulatory requirements.


  • Anticipate potential issues with the ERP system and integrations and address them proactively, identify and recommend possible changes and improvements to improve business performance and user experience.


  • Train other members of the Support Team on the ERP system and integrations so that they can act as backup support and cross-train on other business applications sufficiently to serve as a secondary SME and backup support for those systems.


SUPERVISORY RESPONSIBILITIES

None


QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and ability. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions.


Education and Experience

Bachelor’s degree in computer engineering, Computer Science, Business Information Systems, or a closely related field and three (3) years in an Oracle-focused Application Support capacity OR an equivalent combination of education and experience sufficient to perform the essential duties.


PREFERRED SKILLS:


  • Stakeholder and relationship management concepts and techniques.
  • Microsoft Dynamics GP application experience
  • Oracle Fusion Application database experience.
  • Business process and business logic design in business ERP systems.
  • Interfacing and integrating Business ERP applications with other business and enterprise applications for data import and export.
  • Process automation via scripting.
  • Microsoft Visio and SharePoint are desirable.
  • Requirements gathering concepts, techniques, and tools desirable.
  • Advanced scripting using PHP, Python, Perl, or R is desirable.
  • ITIL Foundation (v3 or v4) desirable.


PHYSICAL DEMANDS. The physical demands described here represent those that an employee must meet to perform the functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.