Desktop Support Specialist

2 months ago

Itasca, United States Flexera Full time

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.


We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com


The Desktop Engineer recommends, develops, deploys, supports and standardizes all endpoint computing and peripheral hardware and software. Endpoint security and patch management make up a key portion of this role. Must have experience in a mixed O/S environment

  • Must be a good communicator and be able to work in a high paced team environment;
  • Establishes global images, including localized hardware and software;
  • Develop processes to efficiently and accurately set up hardware for new hires and replacement equipment;
  • Troubleshoot complex software issues, integrations and conflicts at a global level


Responsibilities:

  • Recommends and develops global hardware and software standards;
  • Security and policy enforcement using automated tools and scripting;
  • Develops automated hardware deployment routines;
  • Recommends, develops, supports and implements asset management systems;
  • Maintains standard management platforms such as SCCM, Intune, PXE, WSUS, Jamf;
  • Provides training, process and procedure documentation for Desktop Technicians and end-users. o Ensure software compliance;
  • Establish a global standard for training environments;


Required Experience & Skills:

  • BS in Computer Science, Engineering, or related technical field with 5+ years related experience;
  • Strong communication and interpersonal skills;
  • Ability to work independently and with strong time management skills;
  • Must be customer-service oriented;
  • Maintain consistent work hours;
  • Experience in a large global environment required;
  • Solid problem solving and analytical skills;
  • Self-starter who continually develops and broadens their skill set;
  • Demonstrates technical proficiency through the pursuit and achievement of industry certifications;
  • Flexibility and willingness to be on-call and available, including weekends, and participate in a team on- call rotation;
  • Works with other IT and software development teams to ensure technology process and support integration;
  • Organization and documentation skills;
  • Working knowledge of networking topologies, TCP/IP, DNS, DHCP, PXE, Wireless;
  • Experience with SCCM including SCCM infrastructure required; with JAMF and Intune preferred; Fluent in scripting technologies such as Power Shell, Python, Bash required;
  • MCTS – SCCM or equivalent required, CCT, CCA, CCE, CJA preferred

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