Desktop Support II

4 days ago


Houston, United States VC5 Consulting Full time

Tier 2 Desktop Support Engineer

We are seeking a skilled Tier 2 Desktop Support Engineer to join our team. The ideal candidate will have a minimum of 3 years of experience in providing technical support, with a strong focus on Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory.


Key Responsibilities:

  • Provide advanced technical support for escalated desktop issues
  • Troubleshoot and resolve complex hardware and software problems
  • Manage and maintain user accounts within Active Directory
  • Utilize ServiceNow to track and resolve incidents and service requests
  • Deploy and configure desktop hardware and software
  • Assist in the implementation and management of desktop automation tools, such as Autopilot


Qualifications:

  • 3+ years of experience in desktop support
  • Associate's degree or higher in Information Technology or related field
  • Strong knowledge of Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory
  • Experience with ServiceNow or similar ticketing systems
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team


If you are a highly motivated individual with a passion for technology and a dedication to exceptional customer service, we encourage you to apply.


#10525



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