Desktop Support Analyst

1 month ago


Houston, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Desktop Support Analyst to join our team in Houston, Texas. This role offers a short term contract employment opportunity within the tech industry, where you will be responsible for providing technical support, maintaining hardware and software, and managing customer inquiries. Apply today to learn more about this exciting opportunity


Responsibilities


• Offer technical support and assistance to customers, addressing their inquiries and issues effectively.

• Maintain and manage customer hardware, ensuring all devices are functioning optimally.

• Utilize Android development skills to troubleshoot and resolve technical issues.

• Use Cisco Technologies to manage, control and optimize network systems.

• Monitor and maintain Citrix technologies, ensuring a stable and efficient virtualization environment.

• Manage computer hardware, performing regular upgrades and maintenance tasks.

• Utilize Dell Technologies to optimize hardware and software performance.

• Manage and maintain accurate customer credit records.

• Utilize Active Directory for network management, ensuring secure access and efficient user administration.

• Manage and support Apple devices, ensuring optimal performance and user satisfaction.

• Use Backup Technologies to ensure data safety and availability.

• Implement configuration management practices to ensure system stability and control.

• Proficient in Android Development
• Familiarity with Cisco Technologies
• Experience with Citrix Technologies
• Understanding of Computer Hardware
• Knowledge of Dell Technologies
• Ability to work with Active Directory
• Experience with Apple Devices
• Familiarity with Backup Technologies
• Proficiency in Configuration Management
• Excellent problem-solving and communication skills
• Ability to work in a team and independently
• Strong attention to detail and organizational skills
• Willingness to keep up with latest technology trends and innovations
• Ability to handle multiple tasks and priorities simultaneously
• Excellent customer service skills and ability to interact with various levels of management
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.

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