Desktop Support Specialist

1 week ago


Houston, Texas, United States System Soft Technologies Full time
Job Title: Desktop Support Specialist

At System Soft Technologies, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support and expertise in troubleshooting software, hardware, and telephony systems.

Key Responsibilities:
  • First-Level Support and Escalation: You will serve as the initial point of contact for troubleshooting issues related to software, hardware, and telephony, escalating complex issues to Tier 2 and Tier 3 specialists as needed.
  • Technical Troubleshooting: Diagnose and resolve issues within desktop and network environments using systematic troubleshooting techniques.

Requirements:

  • Proven experience with Cisco Call Manager and Active Directory is required.
  • Proficiency with Active Directory, Cisco VoIP, VPN, Windows OS, and cybersecurity fundamentals is necessary.
  • A high school diploma is required; an Associate's degree or certifications (A+, N+, MTA) are preferred.
Estimated Salary:

$65,000 - $80,000 per year, depending on experience.

This is a full-time position, and the client is willing to offer a competitive salary and benefits package to the right candidate.



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