Desktop Support Technician
2 weeks ago
IT Desktop Support Job description
The desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 5 of desktop support experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation to IT issues, and she/he will have to escalate the tickets to the correct level of IT support.
This position is for a candidate who is eager to learn about providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, runs diagnostic programs, isolate problems, and determines and implements the solution.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Respond to customer queries by phone and email
- Create step-by-step training material with screenshots for end users
- Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware
- Document internal procedures
- Maintain daily performance of computer systems
- Ask educated questions and listen to customers to determine the root cause of issues
- Work through the problem-solving process with customers, empowering them to do the same in the future
- Run diagnostic problems to resolve problems
- Clean up computers
- Train incoming staff
- Report significant and recurring issues to the tier-2 support team
- Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease in troubleshooting
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Desktop Support Technician
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Houston, United States Aldine ISD Full timePosition Type: Technology/Desktop Support Technician-Technology Date Posted: 4/15/2024 Location: Bamberg Prof Dev And Resource Ctr Closing Date: 05/21/2024 Attachment(s): Desktop Support Technician.pdf Desktop Support Technician.pdf
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Desktop Support Technician
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Desktop Support Technician
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houston, United States Intellegens, Inc. Full timeIT Desktop Support Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 5 of desktop support experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation to IT...
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Desktop Support Technician
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houston, United States Intellegens, Inc. Full timeIT Desktop Support Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 5 of desktop support experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation to IT...
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Desktop Support Technician
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Houston, United States Intellegens, Inc. Full timeIT Desktop Support Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 5 of desktop support experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation to IT...
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Fort Worth, TX, United States Buchanan Technologies Full timeJob Title: Desktop Support TechnicianJob Details:Location: On-Site Fort Worth, TXShift Time: M-F 8-5Salary: $52,000.00Position Overview:We are seeking a skilled Desktop Support Technician to join our team and provide on-site technical support for end users at our Fort Worth location. The primary goal of this role is to diagnose, repair, and support IT...
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Desktop Support Technician 3rd shift weekend
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Desktop Support Technician
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Holmdel, NJ, United States NTT DATA Full timeReq ID: 297613 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Holmdel, New Jersey (US-NJ), United States (US).This role requires...
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Spring, TX, United States Connective Talent Full timeJob Summary:We are seeking a skilled Desktop Support Technician to join our IT support team. In this role, you will be responsible for installing, configuring, troubleshooting, and maintaining Windows desktop and notebook computers, mobile devices, and peripherals. As the first responder to technical issues on the production floor, you will play a vital role...
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Long Beach, CA, United States TEKsystems Full timeDescription:The IT Field Desktop Support Technician is IT’s primary customer support interface with end-users. The technician provides PC, network, server and phone support to end-users at home office, regional office and job site locations. This position will work closely with our Service Desk provider and IT management to support a wide variety of...
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