Call Center Operations Manager

2 weeks ago

New York, United States Amerit Consulting Full time

Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an Customer Ops Supervisor

_______________________________________________




NOTE: THIS IS 100% ONSITE ROLE & ONLY W2 CANDIDATES





*** Candidate must be authorized to work in USA without requiring sponsorship ***



Job Title: Customer Ops Supervisor (Job Id - 2400974

Location: 4 Irving Place New York, NY 10003

Pay Range: $40 - $55/hr

Contract may go longer than 6months

________________________________________________________


Job Description:



The Customer Service Supervisor is responsible for supervising the Customer Service Representatives (CSR); plan, direct and control activities of CSRs to ensure that customers are provided with the highest quality, courteous and efficient service, and to ensure achievement of all applicable PSC, Corporate and Section goals and standards.



Core Responsibilities



  • The Supervisor in Customer Assistance will supervise and direct up to 20 Customer Service Representatives, ensuring that customers are provided with the highest quality, courteous and efficient service, as well as ensuring the achievement of all applicable PSC, Corporate and Section goals and standards.
  • The Supervisor will work towards accomplishing Customer Assistance Center goals that include: reducing overall costs, growing the business, satisfying customer needs and promoting a competitive market.
  • Evaluate representatives work performance, documenting reviews and feedback, as well as recommending remedial or disciplinary action when necessary.
  • Embrace a +1 experience with the companys' internal and external customers by motivating employees to improve performance and confidence with their individual leadership and coaching skills.
  • Utilize available technology and apply creative solutions to improve the quality, efficiency and productivity of Customer Assistance operations.
  • Ensure uniform and consistent administration and compliance of all company practices and procedures including the Office of Diversity and Inclusion (ODI), the Company's Code Of Conduct, environmental and safety, as well as governmental regulations.
  • Performs other task and assignment as required.



Required Education/Experience



  • High School Diploma/GED and five years of related work experience.
  • Associate's Degree and four years of work experience.
  • Bachelor's Degree and two years of work experience is required.
  • Customer Operations experience.
  • Candidates may be required to submit a writing sample.
  • Strong written and verbal communication skills
  • Demonstrated problem solving skills
  • Effective leadership skills
  • Effectively coaches and delivers constructive feedback
  • Excellent organizational skills



Preferred Education/Experience



  • Bachelor's Degree and experience with MS Word, Excel and Outlook are preferred.
  • Relevant Work Experience/Qualifications


________________________________________________


If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven.




Bhupesh Khurana

Senior Technical Recruiter

Email: bkhurana@ameritconsulting.com




Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.


Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

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