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Call Center Representatives
3 months ago
We are currently recruiting for Call Center Representatives for our client in NYC. Person will be responsible for providing customer service to members, retirees, and beneficiaries. The ideal candidate should be highly motivated and will go the ‘extra mile’ to provide high-quality service.
Responsibilities:
• Answer/respond to service center calls/questions from members.
• Review existing/historical data to provide members with necessary information.
• Respond/resolve member inquiries/requests avoiding follow-up and other assistance.
• Research/examine information to assess validity of concern and determine possible causes/resolutions.
• Manage difficult customer situations, respond promptly to customer needs, and solicit customer feedback to improve service.
• Minimize customer hold time and reduce call-backs/escalations.
Requirements:
- Previous customer service background in member benefits, sales, fast-paced retail, banking or related environment.
- Possess excellent communication, interpersonal, and organizational skills.
- Ability to interact with diverse personalities in a tactful, pleasant, and professional manner.
- Must be detail oriented and able to prioritize and perform multiple tasks.
- Ability to utilize good judgment and handle highly confidential information.
- Microsoft Office Suite proficiency and Automatic Call Distribution System (ACD).
