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Director of Operations

2 months ago

Philadelphia, United States Triad Service Solutions Full time

Purpose: The purpose of the Director of Operations is to oversee the operational management of our janitorial and facility services across multiple locations in their assigned region. This role involves managing a team of over 100 cleaners, maintaining customer relationships, and ensuring that our quality assurance systems are implemented daily. The ideal candidate will have strong leadership skills, a hands-on approach, and the ability to manage financial and operational aspects effectively. The position requires up to 50% travel to meet with customers and inspect the quality of work.

Essential Job Duties and Responsibilities:

Team Leadership:

• Manage, supervise, and leads various teams of cleaners across various facilities, ensuring that all cleaning tasks meet or exceed company standards.

• Oversee the work of subcontractors, ensuring they comply with contractual obligations and maintain high service levels.

• Provide ongoing training, guidance, and support to the team, fostering a culture of excellence and continuous improvement.

• Assist supervisors and managers with regular performance evaluations of their team members and supporting them in addressing any staffing issues promptly and effectively.

• Be willing to participate in cleaning and other tasks when required, setting an example for the team.

• Providing direct support during peak periods or in the absence of key team members.

Customer & Vendor Relationship Management:

• Build and maintain strong relationships with clients, addressing their needs and concerns proactively.

• Conduct regular site visits (up to 50% travel) to ensure customer satisfaction and quality of service.

• Collaborate with clients to tailor cleaning and maintenance solutions to their specific requirements.

• Proactively upsell ancillary services

• Build and maintain strong relationships with subcontractors, and vendors

Recruitment & Hiring:

• Assist in the recruitment process by participating in interviews, selecting candidates, and ensuring that the team is staffed with qualified, motivated individuals.

• Partner with HR to ensure a smooth onboarding process for new hires, including training and orientation.

Operations Management:

• Develop and implement strategies to enhance operational efficiency and service delivery.

• Ensure that the company’s quality assurance system is used daily by all cleaners, maintaining consistency and excellence in service.

• Monitor and manage inventory levels of cleaning supplies and equipment, ensuring cost-effectiveness and timely procurement.

Financial Management:

• Manage budgets, control costs, and oversee financial performance for the assigned region, ensuring operations stay within budget.

Quality Assurance:

• Ensure the daily implementation of the company’s quality assurance system by all team members, conducting regular audits to verify compliance.

• Address any quality issues promptly, providing corrective actions and continuous training as necessary.

Qualifications:

• Proven experience in operations management within the janitorial or facility services industry.

• Strong leadership skills with the ability to manage large teams across multiple locations.

• Excellent customer service and relationship management capabilities.

• Experience in managing budgets, financial reports, and controlling costs.

• Willingness to travel up to 50% of the time for site visits and client meetings.

• Strong organizational and problem-solving skills.

• Willingness to engage in hands-on work when needed.

• Knowledge of safety and regulatory standards within the cleaning industry.


Physical Demands / Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ● Working conditions are normal for a fast-paced field service/custodial environment ● Individuals may need to sit or stand as needed. ● Requires walking primarily on a level surface for periodic periods throughout the day. ● Reaching above shoulder heights, below the waist or lifting as required. ● May include lifting up to 50 pounds, on occasion. Proper lifting techniques required. ● May include occasional walking up and down stairs with heavy items


Material and Equipment Directly Used: • Janitorial Supplies, as needed


NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.


Additionally, Triad Service Solutions is an Equal Opportunity Employer and prohibits discrimination and Harassment of any kind. Triad is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, sex/gender, religion, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. Triad encourages applicants of all ages.