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Junior Customer Success Specialist

2 months ago

Boston, United States Legit Security Full time

Legit builds a cutting-edge cybersecurity product that helps some of the world's largest organizations develop and release applications securely. Our platform provides complete Application Security Posture Management (ASPM) for security and development teams – a must-use solution for every organization developing software. We help transform software development lifecycles (SDLC) into secure-SDLCs. Backed by top-tier VCs, we're growing rapidly in an exciting and trendy market.


About this role:

We are seeking a motivated and detail-oriented Junior Customer Success Specialist to join our Customer Success Team. This role offers an excellent opportunity to begin your career in customer success within the cybersecurity industry. You will play a crucial role in supporting our customers and ensuring their satisfaction with our ASPM platform.

This is a hybrid role with onsite expectations at our Boston office 2-3 days a week.

What you'll do:

Responsibilities:

  • Respond to customer support tickets in a timely and professional manner, addressing product-related inquiries and issues
  • Collaborate with the Customer Success Team to ensure consistent and high-quality support
  • Learn and maintain in-depth knowledge of Legit's ASPM platform and its applications in secure software development
  • Assist in creating and updating support documentation and knowledge base articles
  • Participate in customer onboarding processes and provide basic product training
  • Escalate complex technical issues to senior team members when necessary
  • Contribute to the continuous improvement of support processes and customer experience
  • Track and report on support metrics and customer feedback
  • Engage in ongoing learning about application security principles and industry trends


Requirements:

  • Strong interest in cybersecurity and software development
  • Excellent written and verbal communication skills
  • Basic understanding of software development processes and security concepts
  • Ability to explain technical concepts to non-technical audiences
  • Strong problem-solving skills and attention to detail
  • Proficiency in using customer support and ticketing systems
  • Eagerness to learn and adapt in a fast-paced startup environment
  • Excellent time management and organizational skills


Nice to have:

  • Previous internship or entry-level experience in customer support or IT
  • Familiarity with application security tools or practices
  • Knowledge of common programming languages and development frameworks
  • Experience with CRM systems or help desk software