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Help Desk II
1 month ago
About This Role:
Our client's Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.
A Day In The Life:
Onsite in Tulsa
Start to finish - User support Including:
On/Offboarding
Support Desk Projects
Maintain tracking in JIRA on the project board
Ticketing and Documentation
End User support troubleshooting
Be a documentation creator/editor.
Identify, log, and resolve technical problems with applications and systems.
Maintain accurate documentation on office systems, including trouble tickets and inventory.
Learn and Adopt new IT support and management platforms.
Assist IT Leadership in establishing processes.
Procure, deploy, support, and maintain IT infrastructure
The position requires being onsite at our Tulsa Manufacturing Office.
Ensure systems are compliant with security policies
You Will Thrive In This Role If:
Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress)
Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.
Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, JAMF)
Prior experience working as an engineer at a Managed Service Provider.
Prior experience with Cisco Meraki and ability to (Deploy, Troubleshoot, and Maintain a Level 2 Network)
Prior experience working in large enterprises with a large end-user pool.
Strong MacOS experience and support with scripting
Strong Linux BASH command line.
Experience with mobile device management (MDM) solutions, ticketing systems, and IT
documentation platforms. Manage, implement, and maintain SAAS platforms.
Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting
Excellent written, oral, and interpersonal communication skills
Self-starter yet knows when to ask for help and works excellent in a team
Embody the company values
Bachelor's Degree or equivalent experience plus 6+ years of working experience
Meraki Certification
Okta Certification
Stock options in a fast-growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
Lunch Provided
401(k) with a 100% match up to 4% of salary
Healthy PTO Policy
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
Company paid commuter benefit; $100 per month