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Help Desk II

1 month ago

Tulsa, United States Vaco Full time
***Relocation is available for this role

About This Role:
Our client's Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. A desire to learn above and beyond with our education programs is highly encouraged to grow within the company.

A Day In The Life:

  • Onsite in Tulsa

    • Start to finish - User support Including:

    • On/Offboarding

    • Support Desk Projects

    • Maintain tracking in JIRA on the project board

    • Ticketing and Documentation

    • End User support troubleshooting

  • Be a documentation creator/editor.

  • Identify, log, and resolve technical problems with applications and systems.

    • Maintain accurate documentation on office systems, including trouble tickets and inventory.

  • Learn and Adopt new IT support and management platforms.

  • Assist IT Leadership in establishing processes.

  • Procure, deploy, support, and maintain IT infrastructure

  • The position requires being onsite at our Tulsa Manufacturing Office.

  • Ensure systems are compliant with security policies


You Will Thrive In This Role If:

  • Prior experience with MDR/XDR platforms - Examples: (Sophos XDR, Crowdstrike, Huntress)

  • Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA.

  • Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, JAMF)

  • Prior experience working as an engineer at a Managed Service Provider.

  • Prior experience with Cisco Meraki and ability to (Deploy, Troubleshoot, and Maintain a Level 2 Network)

  • Prior experience working in large enterprises with a large end-user pool.

  • Strong MacOS experience and support with scripting

  • Strong Linux BASH command line.

  • Experience with mobile device management (MDM) solutions, ticketing systems, and IT

  • documentation platforms. Manage, implement, and maintain SAAS platforms.

  • Technical knowledge of the Windows operating systems and experience with deployments and troubleshooting

  • Excellent written, oral, and interpersonal communication skills

  • Self-starter yet knows when to ask for help and works excellent in a team

  • Embody the company values
(Preferred but not Required)

  • Bachelor's Degree or equivalent experience plus 6+ years of working experience

  • Meraki Certification

  • Okta Certification

Benefits:

  • Stock options in a fast-growing, well-funded technology company

  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

  • Paid Parental Leave

  • Paid life insurance, short-term and long-term disability

  • Teladoc

  • Lunch Provided

  • 401(k) with a 100% match up to 4% of salary

  • Healthy PTO Policy

  • Cell phone reimbursement

  • Tuition reimbursement

  • Subscription to the Calm app

  • Company paid commuter benefit; $100 per month