Front Desk Supervisor
3 months ago
Under general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests.
This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position.
MINIMUM QUALIFICATIONS:
- Must be at least 18 years of age.
- Six months work experience in Hotel front desk required.
- Required to obtain an ABLE liquor license.
- One year of supervisory experience in guest relations, hotel liaison preferred.
Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
Required to maintain a valid Drivers License.
Required to provide documents to show the applicant is eligible to work in the United States.
Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
SUPERVISION RESPONSIBILITIES:
- Front Desk Agents, Houseperson, Valet/Transportation.
DEPARTMENT OPERATIONS:
- Participates in selection of front office, valet, and reservation staff.
- Trains, cross trains, and re- trains staff.
- Participates in scheduling the front office staff.
- Supervises workloads during shifts.
- Creates and maintains high standards of guest service levels and response times to guest issues and guest interaction.
- Resolves guest problems quickly, effectively and courteously.
- Enforces all cash and credit handling procedures.
- Ensures staff is on time and in correct uniform.
- Works with Housekeeping Supervisor regarding guest room status, discrepancy reports, communication problems, guest issues, public cleanliness, and other related issues.
- Promotes a high level of customer service at all times.
- Produces and submits various reports.
- Performs duties of subordinates as needed.
- Contributes to a team effort and accomplishes related results as required.
- Oversees the supervision of personnel, which includes recommendations for work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions.
- Performs all other related and compatible duties as assigned.
GUEST SERVICE:
- Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
- Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
- Responsible to greet each customer and promote outstanding guest relations.
COMMUNICATION:
- Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
- Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
- On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
- Ensures company information provided by management is effectively communicated.
REGULATORY COMPLIANCE:
- Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian
- Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
- Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
- Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
- Ensures assigned staff is aware of, understand and comply with regulatory requirements and enforces regulatory standards through discipline when necessary.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:
- Knowledge of principles and practices in a hotel environment.
- Knowledge in workforce scheduling
- Skill in operating hotel software, LMS/Infogenesis experience preferred.
- Skill in providing excellent customer service.
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to efficiently schedule and utilize manpower needs.
- Ability to present oneself in a professional manner and meet company grooming standards.
- Ability to effectively solve problems and deal with a variety of variables in situations.
- Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem solving, complaint resolution, resource allocation, and customer service are preferred.
- Read, write, speak and understand the English language. Read Company or departmental reports, newsletters, and documents.
- Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
- Protect the Companys value by keeping information confidential.
- Perform assigned tasks under moderate supervision. Follow written and verbal instructions.
- Present facts and recommendations in oral and written form. Prepare written reports and correspondence as required.
- Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
- Exercise sound judgment and solicit assistance for decisions in a manner consistent with the essential job duties and responsibilities.
- See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
- Travel locally, regionally, or out-of-state as needed.
- Maintain physical condition and stamina appropriate to performance of assigned duties.
- Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing or maintaining professional networks.
PHYSICAL DEMANDS:
- The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
- Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.Ability to use hands to finger, handle, or feel.
- Ability to use arms to reach and lift above shoulders.
- Must have normal auditory and good verbal communication.
- Ability to lift upwards of 25 pounds.Ability to drag, push, or pull up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
- Work is generally performed in a Casino Hotel setting.Noise level in the work environment is moderate to high.
- Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.
- The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.
- The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult people.
Software Powered by iCIMS
Source: Hospitality Online
-
Front Desk Supervisor
2 months ago
Tulsa, United States Osage Casino Full timeUnder general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests. This position description may not include all of the listed duties, nor do all of the listed e Front Desk, Supervisor, Customer Service, Operations, Staff, Transportation, Business Services
-
Supervisor, Front Desk II
2 months ago
Tulsa, United States Fcsok Full time** Supervisor, Front Desk II** **Job Category****:** Supervisor **Requisition Number****:** SUPER002482 Showing 1 location **Job Details** **Description** Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible...
-
Front Desk Supervisor
4 weeks ago
Tulsa, United States Osage Casino Tulsa Full timeOverview Under general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position. MINIMUM...
-
Front Desk Staff
3 months ago
Tulsa, United States Eastern Sports Management Full timeDescription Eastern Sports Management is accepting applications for Front Desk Staff at the Titan Sports & Performance Center. The Front Desk Staff is the first point of contact for guests. The Front Desk Staff is expected to provide excellent guest service. The Front Desk Staff needs to be prepared to answer a variety of guest questions regarding services...
-
Front Desk Supervisor
2 months ago
Tulsa, United States Ambassador Hotel Tulsa Full timeRESPONSIBILITIES: •Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service. •Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear...
-
Front Desk Receptionist
2 months ago
Tulsa, United States Senior Star Full time** Front Desk Receptionist** **Job Category****:** ADMINISTRATIVE **Requisition Number****:** FRONT003022 Showing 1 location **Job Details** **Description** **Woodland Terrace is recruiting for a Full Time Front Desk Concierge!** **Senior Star is proud to be a fully vaccinated organization. All associates must provide proof of COVID-19 vaccination prior to...
-
Front Desk Associate
2 months ago
Tulsa, United States Atrium Hospitality Full timeHotel: Tulsa Renaissance. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Compensation: $14.00/hour. Why The Tulsa Renaissance? Nominated as one of the top places to work in the stat Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk Representative
3 days ago
Tulsa, Oklahoma, United States Eastern Sports Management Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Staff to join our team at Eastern Sports Management. As a Front Desk Staff, you will be the first point of contact for our guests and will be responsible for providing exceptional service and support.Key ResponsibilitiesGuest Services: Greet guests and provide information about...
-
Front Desk Agent
4 weeks ago
Tulsa, United States Highgate Hotels Full timeThe Front Desk/ Guest Services Agent provides attentive, courteous and efficient service to guests throughout their stay, while maximizing room revenue and occupancy. A positive, team oriented, everything-is-my-job attitude is a must! If you enjoy wo Front Desk, Agent, Hotel, Operations
-
Front Desk Manager
3 months ago
Tulsa, United States Genesis Health Clubs Full timeJob DescriptionJob DescriptionPosition: Front Desk ManagerReports to: Club ManagerEmployee Type: Full TimeJob Summary:This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing...
-
Front Desk Coordinator
5 days ago
Tulsa, Oklahoma, United States Family & Children's Services Full timeJob SummaryFamily & Children's Services, a leading community mental health center, is seeking a skilled Front Desk Specialist to provide exceptional support services in telephone operations, general front desk operations, client and public engagement, and other related responsibilities.Key ResponsibilitiesProvide front desk support services, including...
-
Front Desk Receptionist
3 months ago
Tulsa, United States Senior Star Full time** Front Desk Receptionist - Overnight** **Job Category****:** ADMINISTRATIVE **Requisition Number****:** FRONT02775 Showing 1 location **Job Details** **Description** **NEW HIGHER WAGES and BONUSES!** **Senior Star is a Great Place to Work 4 years running! Our Associates are our number one priority! We do for each other with LOVE!** **Come make a difference...
-
Front Desk Associate
5 months ago
Tulsa, United States Genesis Health Clubs Full timeJob DescriptionJob DescriptionWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed.You are a natural people person...
-
Front Desk Associate
2 days ago
Tulsa, Oklahoma, United States Senior Star Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Senior Star. As the face of our community, you will be responsible for providing exceptional service to our residents and their guests.Key ResponsibilitiesProvide warm and welcoming greetings to residents and guestsManage front desk operations,...
-
Front Desk Associate
4 days ago
Tulsa, Oklahoma, United States Genesis Health Clubs Full timeJob SummaryThis is an overnight position at our Genesis Health Clubs location. This shift is Monday - Thursday 9pm to 5am. The successful candidate will be responsible for the day-to-day operations of the Front Desk, including the processing of guest check-ins, member retention, and maintaining quality customer service.Key ResponsibilitiesExecute procedures...
-
Front Desk Agent
5 months ago
Tulsa, United States Sleep Inn & Suites Full timeJob DescriptionJob DescriptionWe are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from...
-
Front Desk Representative
4 days ago
Tulsa, Oklahoma, United States Highgate Hotels Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient...
-
Front Desk Supervisor
2 months ago
Tulsa, United States Filmathilton Full time**Front Desk Supervisor - Doubletree Hotel Tulsa Downtown** location Tulsa, Oklahoma, United States category Hotel Doubletree Hotels Tulsa Downtown Full-time HOT0869B Posted: Mar 7th 2022 JOB DESCRIPTION Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs...
-
Front Desk Associate
5 days ago
Tulsa, Oklahoma, United States Planet Fitness Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Staff member at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service and creating a positive member experience.Key ResponsibilitiesMember Services: Greet members, prospective...
-
Front Desk Receptionist
1 day ago
Tulsa, Oklahoma, United States Senior Star Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Receptionist to join our team at Senior Star. As a Front Desk Receptionist, you will be the first point of contact for our residents and their guests, providing exceptional customer service and creating a warm and welcoming atmosphere.Key ResponsibilitiesProvide exceptional customer...