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IT Help Desk Analyst

4 months ago

Tulsa, Oklahoma, United States TEKsystems Full time

TEKsystems is partnering with a company in Tulsa that is looking to bring on a IT Helpdesk Analyst to their team. They are looking for this person to provide user support and customer service on company-supported computer applications, troubleshoot problems remotely, and advise on the appropriate action. This position will be onsite Monday - Friday.

Location: Tulsa, OK

Contract Length: Long Term Contract with potential to extend

Main Job Duties and Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Follow up with customers and users to ensure complete resolution of issues
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.