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Support Specialist

4 months ago

Indianapolis, United States BCforward Full time

BCforward is currently seeking a highly motivated Salesforce Support Specialist for an opportunity in Indianapolis, IN


Summary:

  • Position Title: Salesforce Support Specialist
  • Location: Indianapolis, IN
  • Anticipated Start Date: 06/03/2024
  • Duration: Full-Time Employee
  • Work Requirement: W2, sponsorship cannot be provided for this role.
  • Pay Range: $60.000/year


Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).


Position Summary:

Join our Technology Services team as a Salesforce Support Specialist, and you will be a critical problem solver supporting our Salesforce-based business systems. You will provide technical support and training while helping end-users fully utilize our Salesforce-based applications. You will work closely with end-users, the Technology Services team, subject matter experts, and key stakeholders to identify and resolve system and process issues. You will own our issue resolution process, facilitating our commitment to continuous improvement.

Job Responsibilities

  • Manage Salesforce related problem tickets and related reporting
  • Troubleshoot and resolve Salesforce-related issues to closure, using data & process analysis tools as necessary
  • Monitor processing jobs and logs; troubleshoot related issues
  • Maintain process and technical documentation
  • Conduct training for end-users
  • Perform basic Salesforce administrator tasks
  • Assist and support Salesforce analysts and developers
  • Develop and maintain relationships with stakeholders


Required Skills and Experience

  • Bachelor’s degree in business, Computer Science, MIS, related field, or comparable experience
  • 1-3 years of experience with Salesforce
  • Excellent communication skills
  • Prior help desk support experience
  • Knowledge of SDLC methodologies
  • Strong Microsoft Office skills, especially with Excel
  • Experience with Salesforce data analysis tools
  • Positive attitude and growth mindset


Preferred Skills and Experience:

  • Experience with MS SQL or MySQL
  • Staffing industry experience


About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

www.facebook.com/bcforward


We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.