Professional Relations Representative

5 days ago

Wichita, United States Delta Dental of Kansas Full time

Want to join a growing, winning team selected as a National Best Places to Work, Ingram’s Best Company to Work For and one of the Top 100 Healthiest Workplaces in America? We work hard to provide a great environment where people enjoy coming to work and have access to a balanced quality of life. Delta Dental of Kansas is a place where employees can grow and develop, positively impact their communities, and achieve their personal and professional goals.


Our employees listen to, learn from, support, and encourage one another in a fast-paced, fun, and engaging environment. We put our customers and stakeholders at the center of all we do and strive for excellence. We have created a culture focused on winning, trust, listening to each other, collaborative innovation, and positive teamwork.


We are dedicated to the personal and professional development of our employees by encouraging employees to grow and do their best. We balance work and life priorities by promoting the health and wellness of our employees. We regularly recognize and celebrate our employees for their outstanding work and accomplishments. We promote employee connection, empowerment and engagement with employee and volunteer activities throughout the year.


How We Take Care of Our People:

  • A diverse, fun, and engaging workplace that feels like a small and close-knit community that will make you feel at home while you are at work
  • “You” time: we offer paid vacation, flexible and remote work options, sick time, holidays, floating holidays, your birthday off with pay, and paid volunteer time for you to give back to a non-profit of your choice.
  • Top-notch health benefits: we offer best in class health, dental, vision, and supplemental plans.
  • Competitive compensation package that includes an annual bonus and merit increase.
  • 401(k) plan with company match and additional contribution for those who are eligible.
  • Employee Assistance Program for you and everyone in your household.
  • Career growth: Education/tuition assistance, corporate memberships, seminars, professional development courses, robust training programs and tuition reimbursement programs so employees can improve their knowledge and skills.
  • Named the top 2022 and 2023 Healthiest 100 Workplaces in America, including on-site fitness center, employee lounge, self-care room, wellness programs, healthy cooking seminars, biometric screenings, and gym membership benefits.
  • Our Culture Champions and Wellness Committees plan various fitness and healthy habits challenges, cooking demonstrations, mental health seminars, social engagement opportunities, community volunteer opportunities, lunch and learns, community leader town halls and many other activities to enhance employee connection and engagement.


Delta Dental of Kansas Has Been Recognized Nationally and Locally As:

  • Named 2023 Best Company to Work For by Ingram’s Magazine.
  • Named 2023 and 2022 Healthiest 100 Workplaces in America by Springbuk.
  • Named the top 2023 Healthiest Employer by the Kansas City Business Journal.
  • Named a Best Place to Work by the Wichita Business Journal 2021, 2022, and 2023.
  • Nationally selected as Best Places to Work in Insurance in 2021 and 2022.
  • National Company of the Year for Insurance by the American Business Awards (Gold Award).
  • Management Team of the Year (American Business Awards).
  • Most Innovative Company of the Year under 2,500 Employees (American Business Awards).
  • Top Innovation Award by the Wichita Business Journal.
  • Healthy Workplace Gold Award for excellence in employee engagement and community service.
  • AM Best “Excellent” rating among over 16,000 insurance companies for business. management, innovation, operating performance, and risk management.
  • Benchmark Portal Center of Excellence (given to top 10% of call centers nationwide).Sales Excellence Award for Outstanding Sales Growth.
  • Top Call Center in North America (Customer Centricity Awards).

Our Provider Relations team has received numerous national awards, including the National Voice of the Customer Award and for Exceptional Dentist Network Growth.


We want individuals passionate about providing outstanding service, building great relationships with our dentist community, and finding innovative solutions to help our dentists to join our best-in-class Provider Relations team. Those with provider experience and dental office experience are given first preference.

  • Establishes and executes meetings with dentists and dentist office staff across Kansas based on geographical territory.
  • Conducts targeted onsite visits, email, and/or phone call outreach, creates and/or leads dental workshops, seminars, online training sessions, lunch and learns, and webinars for educational purposes. Share, communicate, present, and distribute educational information related to Delta Dental on a local and national level. Works to grow and retain PPO and Premier networks for the purpose of increasing healthcare access for members to Delta Dental providers.
  • Represents Delta Dental at dental related meetings and functions for the purpose of promoting a positive image of Delta Dental in the industry and community.
  • Recruits’ dentists for network participation and/or other Delta Dental Programs.
  • Prepares and conducts PowerPoint and other presentations at dentist offices, dental society meetings and other events.
  • Prepares reports and data analysis for review at dentist and dentist staff meetings.
  • Understands and analyzes the business, competitive environment, challenges and needs of dentists. Research, analyze and resolve complex claims issues and processing policy questions, which may include interdepartmental and/or member company collaboration.
  • Customizes complex business solutions to meet dentist needs while having a strong knowledge of the dentist’s business. Complex, sophisticated solutions and innovations must be designed in a way that meets the needs of the dentist.
  • Ensures that dentist and administrative team needs are addressed and resolved quickly, personally, and responsively to ensure that dentists have best-in-class service and support.
  • Responsible for developing strong relationships with dentists, developing complex solutions and opportunities for dentists, and communicating the value proposition of DDKS to dentists.
  • Develops territory relationship-building plans, establishes dentist priorities, and executes business plan in territory.


Requirements:

  • College degree required.
  • Provider experience and dental office experience is preferred.
  • Excellent written and verbal communication skills required.
  • Data analysis
  • Public speaking skills for dentist office meetings and larger events.
  • Ability to work independently required.
  • Relationship-building, managing processes, developing budgets.
  • Knowledge of the dental industry and the insurance industry is preferred.


Delta Dental of Kansas is an equal opportunity employer. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise

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