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Customer Service Representative

3 weeks ago

Wichita, Kansas, United States MCI Careers Full time
Job Title: Customer Service Representative

We are seeking a skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various channels including phone, email, and chat.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be expected to resolve customer complaints and concerns in a professional and courteous manner, while also identifying opportunities to upsell and cross-sell our products and services.

This is an excellent opportunity for individuals who enjoy working with people, are detail-oriented, and have strong problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Upsell and cross-sell our products and services to increase revenue and enhance customer satisfaction
  • Work collaboratively with internal teams to ensure seamless customer experiences

Requirements:
  • High school diploma or equivalent required; degree in business, communications, or related field preferred
  • Minimum 1 year experience in customer-facing role; experience in sales or account management a plus
  • Excellent communication and interpersonal skills, with ability to work effectively in a fast-paced environment
  • Strong problem-solving skills, with ability to analyze and resolve complex customer issues

Estimated Salary: $45,000 - $55,000 per year, depending on experience.