Customer Service Representative
17 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Fagron, a leading international pharmaceutical company. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely and accurate order processing and resolution of customer concerns.
About the Job
- Process orders accurately and efficiently, responding to customer inquiries in a professional and courteous manner.
- Initiate outbound calls to customers and prospective clients to follow up on order details and address business needs related to our products.
- Cultivate strong relationships with the sales team and customers to ensure effective management of customer accounts.
- Escalate errors or discrepancies for appropriate resolution in a timely manner.
- Perform other duties as assigned to support the department's operational needs.
Requirements
- Bachelor's degree or equivalent experience in a related field.
- Exceptional communication and interpersonal skills, with the ability to engage professionally and courteously with internal and external stakeholders.
- A minimum of two years of experience in customer service, sales support, or operations roles is preferred.
- Demonstrated proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
What We Offer
Fagron offers a dynamic environment where talent and ambition can develop to its fullest. Our organization culture is open and informal, where individuals need to have strong motivation and ability to work independently. As a Customer Service Representative, you will enjoy competitive salary, comprehensive benefits, performance package, and ability to be part of an international leader in an expanding industry.
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